US Money Reserve Reviews

US Money Reserve Reviews
US Money Reserve
Not Recommended
US Money Reserve is a precious metals dealer based in Austin, Texas. They have been in the industry since 2001 and their director is Philip Diehl, a former US Mint Director. However, the company has received mixed reviews from customers across multiple platforms and doesn't offer platinum and palladium products.
Fees & Charges
Honesty & Transparency
Customer Service
Product Selection
Highly specialized leadership
More than 20 years of industry experience
Faced a lawsuit for deceptive marketing
Lack of transparency
Received an alarming number of complaints
Serious allegations of predatory practices in customer complaints
Expert Score

What is US Money Reserve?

US Money Reserve is a precious metals dealer based in Austin, Texas. Their address is 6500 River Pl Blvd Bldg 3, Suite 400, Austin, TX 78730. 

Similarly, their contact number is 855-410-4557.

They have been in the industry since 2001 and provide customers with gold and silver products to invest in. In August 2022, US Money Reserve opened a new corporate office in Scottsdale, Arizona as well.

Their product catalog consists of collectible as well as bullion products. The company has put a lot of focus on client education and provides a detailed video library, blog, charts and much more.

People Behind US Money Reserve:

Philip N. Diehl (President)

U.S. Money Reserve President: Philip Diehl

Philip Diehl is the President and the face of the US Money Reserve. He is a former Chief of Staff of the US Treasury Department and the 35th Director of the United States Mint

He served as the director of the US Mint from 1994 to 2000. Under his leadership, the US Mint was able to increase its annual profits from $450 million to $2.5 billion. Also, he led the creation of the popular 50 States Quarter program and oversaw the launch of the first US government-issued platinum coin when he was at the US Mint.

His work at US Mint was featured in many prominent publications including the New York Times, Fast Company, the Washington Post and Advertising Age.

Angela Roberts (Chief Executive Officer)

U.S. Money Reserve CEO: Angela Roberts

Angela Roberts is the Chief Executive Officer of this firm and has a proven background in business planning, mergers, strategy, acquisitions and operations. 

Moreover, she was behind the analytic and KPI structure at US Money Reserve. 

Apart from serving as the CEO of the precious metals firm, Angela is a columnist for the CEOWORLD magazine. 

Edmund C. Moy (Senior IRA Strategist)

Edmund C. Roy of US Money Reserve

Edmund C. Moy is the Senior Chief Strategist at U.S. Money Reserve and is responsible for their IRA operations.

Mr. Moy served as the 38th Director of the U.S. Mint from 2006 to 2011. He has served Presidents George W. Bush and Barack Obama. 

Also, Edmund Moy has spent years in the private sector as an executive with Blue Cross Blue Shield of Wisconsin. 

How to Invest in a US Money Reserve IRA:

Signing up for a US Money Reserve IRA is quite simple. You would need to give the company a call and their representatives will guide you through the entire process.

However, I don’t recommend them for gold IRA services because of their shady history and lack of transparency. There are plenty of precious metals dealers with much better reputation and transparency. 

Opening a precious metals IRA is a major decision. That’s why I suggest checking out our top gold IRA providers list. There, you can find the best precious metals dealer of your state and choose accordingly.

Also, the list will help you understand what the industry’s best has to offer and what you might miss out on.

US Money Reserve Products:

US Money Reserve has an impressive product catalog. You will find gold, silver and almost all of the popular bullion products to invest in. 

The company provides the pricing information of every product in its listing. This way, you can easily gauge how much you would be spending here. However, the lack of any platinum and palladium products might deter investors from choosing their catalog. 

Both platinum and palladium have become popular investments as they allow you to make your portfolio more diverse and risk-averse. 

Gold Products:

Some of the prominent names in their gold selection include:

  • American Gold Eagle
  • Austrian Gold Philharmonic
  • South African Gold Krugerrand
  • Canadian Gold Maple Leaf
  • American Gold Buffalo
  • Pearl Harbor Gold Coin

US Money Reserve gold coins on their website

USMR Canadian Gold Maple Leaf prices on their website

South African Krugerrand at U.S. Money Reserve

Apart from these coins, you would also find gold bars of various sizes including 10 oz, 1 oz and 1 kg. 

Silver Products:

Their selection of silver products might just be as good as the gold selection:

  • American Silver Eagle
  • Silver Eagle Monster Box (500 Coins)
  • Pearl Harbor Silver Coin
  • Silver Legacy Coin
  • Iwo Jima Silver Coin
US Money Reserve silver coin prices

Jima Proof Silver bullion coin screenshot

Silver Bullion coin at USMR

You would also find 100 oz silver bars and several certified silver coins in their catalog. 

US Money Reserve Fees and Charges:

Unfortunately, there isn’t much information available on US Money Reserve fees. The company doesn’t share who their custodian is and without that information, you cannot learn what their fees are unless you get in direct touch with them.

However, they run a few specials and mention them on their website.

USMR promotions and offers screenshot

For your first year, the company will waive your IRA fees if your investment is more than $25,000 and a precious metals purchase of $6,000 on select inventory. Another special is you might be able to get a silver bonus of up to $18,500 depending on your investment. 

Companies like Augusta charge ZERO fees for up to 10 years and allow you to choose your own gold & silver. USMR on the other hand provides fewer options.

>>>Get in touch with the #1 rated gold IRA company of 2023<<<

US Money Reserve Lawsuit: What Happened?

While the company has been able to establish itself as a prominent precious metals company, they have several skeletons in their closet.

After a long legal battle, the company was ordered in 2011 to pay its customers $5 million in restitution. 

The lawsuit against U.S. Money Reserve was filed because of its shady sales practices. BBB had received multiple complaints alleging that when consumers contacted the company to buy government-issued coins at cost, they were pressured into buying more expensive collectible coins. 

US Money Reserve lawsuit coverage in media screenshot.

Apparently, the company had represented them as being the better investment. 

Furthermore, several consumers alleged that when they did independent appraisals, the collectible coins were not worth the price they had paid for them. 

The Better Business Bureau also was concerned with the suspicious marketing tactics of the company at the time. 

It’s worth noting that the reason why the US Money Reserve lawsuit was filed was the lack of the company’s focus on addressing client grievances. Also, their website gave the indication that they might be affiliated with the US government. 

Our top companies have a clean background and aren’t involved in any kind of major legal dispute. You can check out the list here.

Additional Highlights of US Money Reserve:

Apart from having two former US Mint directors in their team, there are plenty of qualities that distinguish USMR from other companies:

Free Gold Information Kit

To help new customers get more familiar with the industry, US Money Reserve offers a free gold information kit. 

Customers can get this kit by simply filling out the form on their website, verifying their shipping address and that’s it. The company claims that you will receive your gold information within 5 days or less. 

The free kit explains how gold acts as your wealth insurance and the ultimate diversifier. There are plenty of gold dealers who offer free kits to consumers. 

If you’re interested in a free gold kit, you can get one from our #1-rated gold IRA company here.

US Money Reserve Buyback Program

Customers of US Money Reserve can make use of their buyback program as well. The company says that you can sell back the certified coins you bought from them within 30 days or later. 

US Money Reserve buyback guarantee screenshot

Buyback programs are quite attractive because they provide customers with an option to liquidate their assets quickly and without the hassle of finding a reliable buyer. 

Video Library

Video library of USMR website screenshot.

As part of its client education efforts, U.S. Money Reserve has a large video library on its website. 

From client testimonials to videos explaining the uses of your favourite precious metals, you will find a variety of topics in this library. 

If you’re one of those consumers who prefer watching content over reading it, their video library might seem attractive. 

Blog and Other Resources

You will find a News section on their website where the company shares the latest industry insights and happenings. 

U.S. Money Reserve blog section screenshot.

It can be pretty useful for investors who like to stay up-to-date on current events. 

Furthermore, the company has a ‘Charts’ section where you can find the price charts of gold, silver, platinum and palladium.

U.S. Money Reserve website screenshot of their Gold Price Chart.

Similarly, US Money Reserve publishes special reports and guides which are all available in their free kit. At the time of writing this review, their free reports include:

U.S. Money Reserve landing page for free gold kit
  • 25 Reasons to Own Gold
  • 2022 Global Gold Forecast
  • Gold 101: Your Guide to Gold

Such a vast selection of free resources ensures that customers are well-acquainted with the various aspects of precious metals before making any final decisions. 

However, if you’re interested in getting a free gold kit, you can get one from our top recommended provider below:


US Money Reserve Reviews and Complaints:

There are plenty of US Money Reserve reviews available online. However, they don’t paint a positive picture. The company has received mixed reviews across multiple consumer platforms. 

Below is a detailed look at their ratings on different review platforms:

US Money Reserve BBB Rating:

The U.S. Money Reserve BBB rating is A+ and their customer rating is 3.83 out of 5 stars based on 42 customer reviews. 

US Money Reserve BBB page. They have an A+ rating and accreditation.

Also, they have received 27 BBB complaints within the last 3 years. 

It’s worth noting that the company used to have an F rating on BBB so their current rating shows they have made a lot of improvements over the years. However, the staggering number of customer complaints is concerning. 

US Money Reserve Reviews on Google:

U.S. Money Reserve reviews on Google. They have a 3.1 out of 5-stars rating.

Their Google listing has a 3.1 out of 5-stars rating based on 41 customer reviews. While the positive reviews praise the company for having reliable customer support, the 1-star reviews complain about getting bombarded with phone calls by their sales staff.

Additional Reviews on U.S. Money Reserve:

US Money Reserve reviews on Yelp. They have a 1 out of 5-stars rating.

On Yelp, the company has received 4 customer reviews and their overall rating is 1 out of 5 stars. 

On the other hand, their Business Consumer Alliance profile has received 4 out of 5 stars based on 7 reviews. The precious metals dealer has received an AAA rating from BCA, the highest rating possible on the platform. 

US Money Reserve reviews and rating on BCA. They have an AAA rating and 7 reviews.

Are There Any U.S. Money Reserve Complaints? Should You Be Concerned?

Yes, I found several US Money Reserve complaints while looking for their reviews. There were a few complaints alleging that the company didn’t care about its customers and focused on the elderly.

For example, the above reviewer alleges that their 87-year-old mother was convinced to buy $60,000 worth of gold by this company. However, the coin didn’t match the value they were promised to have. 

US Money Reserve complaints on BBB by a user. The user alleges fraudulent practices.

The reviewer highlights that the melt value was less than half of what she believed the value would be. Also, the reviewer alleges that USMR tells elderly consumers to not inform others about their transactions as more people knowing about them might complicate them. 

Such complaints don’t inspire trust. They are a big reason why I can’t recommend USMR as a reliable brand. 

US Money Reserve Lawsuits: UniCourt & Justia


  • Young filed a Civil Right-Other Disability Discrimination lawsuit against US Money Reserve.
  • On 29 May 2020, Labertew filed a Property-Personal Fraud lawsuit against US Money Reserve.
  • On 10 July 2019, Dow filed a Personal Property Fraud lawsuit against US Money Reserve, Inc. You can get more information here: US Money Reserve Lawsuits


  • Deon Brown filed a Civil Rights lawsuit against US Money Reserve.

Is US Money Reserve Legit? Should You Invest With Them?

No, I don’t think you should invest with them.


  • Highly specialized leadership
  • More than 20 years of industry experience


  • Mixed reviews
  • Lack of transparency
  • Received an alarming number of complaints

While it’s true that US Money Reserve is a legit precious metals dealer, they don’t seem as trustworthy as they claim to be. 

The company faced a lawsuit for having predatory marketing practices and has received a multitude of complaints on BBB for the same. 

Personally, I don’t recommend investing with US Money Reserve because they are not the best gold IRA providers in the industry. There are plenty of companies with much better track records and services. 

Finding the perfect gold IRA can seem challenging but I have done my best to make the process as easy as possible. You can start your search by checking out my list of the best gold IRA companies of 2023 and learn what the industry’s top service providers have to offer. 

Alternatively, you can check out the best gold IRA company of your state below: