National Gold Group Reviews

National Gold Group Reviews
National Gold Group
National Gold Group is a precious metals dealer with several red flags. The company has faced lawsuits in the past and has received mixed reviews from customers.
Fees & Charges
Honesty & Transparency
Customer Service
Product Selection
BBB accredited
Decent product selection
Lack of transparency
$10,000 minimum investment
Faced several lawsuits
No information about the management team
Expert Score

What are National Gold Group?National Gold Group Locations, Timings, Email, Phone, Services

National Gold Group is a precious metals investment company that helps clients diversify their investment portfolios with gold, silver, platinum, and palladium. The company was founded in 2021 and is headquartered in Kailua, Hawaii. It has offices in North Carolina, California, and Hawaii.

National Gold Group logo

National Gold Group is a member of several professional organizations, including the American Numismatic Association. The company has a 5-star and A+ rating with BBB accreditation. The company seems to be a reputable precious metals investment company that offers a variety of services. However, investors should do their own due diligence before investing with any company.

  • Address: 591 Kailua Rd Suite #200 B, Kailua, HI, United States
  • Phone: (800) 719-7408
  • Email:
  • Website:

People Behind National Gold Group: CEO, Owner, Co-Founders & MoreWho owns the National Gold Group? What is the management team behind National Gold Group?

Eric Kieling (Chief Executive Officer) at National Gold Group:

Eric Kieling serves as the Chief Executive Officer at National Gold Group. The Chief Executive Officer (CEO) is the highest-ranking executive in a company, responsible for making major corporate decisions, managing the overall operations, and leading the organization toward its strategic goals.

Here are some typical responsibilities associated with the CEO role:

  • Setting the company’s strategic direction
  • Overseeing the company’s operations
  • Managing the company’s finances
  • Leading the company’s management team
  • Representing the company to the public
  • Building and maintaining a strong corporate culture

Nathan Slade Elizondo (Senior Portfolio Manager) at National Gold Group:

According to LinkedIn, Nathan Slade Elizondo serves as a Senior Portfolio Manager.

National Gold Group Senior Portfolio Manager

As a Senior Portfolio Manager, he is a financial professional who oversees the management of investment portfolios on behalf of clients or institutions. His primary objective is to maximize returns while managing risks in line with the investment goals and strategies set by the clients or the organization they work for.

Thomas Andrews (Precious Metals Analyst) at National Gold Group:

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Thomas Andrews serves as a Precious Metals Analyst. A Precious Metals Analyst is a professional who specializes in analyzing and providing insights into the precious metals market, including gold, silver, platinum, and palladium. His primary role is to study market trends, economic indicators, geopolitical events, and other factors that can impact the prices of these metals.

Transparency is Important

All gold IRA companies are NOT the same. We’ve done the hardwork for you and found the most transparent gold IRA company with the highest rating by customers.

National Gold Group Products: Bullion Coins, Bars, And Rare CoinsAll products offered by the National Gold Group

Comparing product selection among precious metal dealers is a crucial aspect when determining the right option for your investment needs. In this regard, let’s examine how National Gold Group stands in comparison to its competitors:

The company prides itself on providing a comprehensive array of precious metals that cater to a diverse range of investment strategies. The company’s product lineup includes the standard and sought-after precious metals such as gold, silver, platinum, and palladium.

National Gold Group Coins


Recognized as a staple investment in the precious metals realm, gold remains a popular choice among investors. They showcase an impressive collection of gold products, including esteemed options like the American Gold Eagle, Austrian Philharmonic, and American Gold Eagle Proof Set. These selections offer investors various avenues to participate in the gold market.


Silver, known for its affordability and potential for appreciation, is also well-represented in the National Gold Group’s offerings. The company features prominent silver products like the American Silver Eagle Bullion Coins, which are renowned for their beauty and purity. Additionally, options such as the American Silver Eagle Proof Coins and Austrian Silver Philharmonic Coins provide further avenues for silver investment.


Diversification is a key consideration for investors, and the National Gold Group acknowledges this by presenting platinum products in its portfolio. Investors seeking exposure beyond gold and silver can explore offerings like the American Platinum Eagle and Proof American Platinum Eagle Coins. Additionally, options like the Canadian Platinum Maple Leaf and Australian Platinum Kangaroo contribute to a well-rounded selection.


Palladium’s growing significance in the precious metals landscape has not been overlooked by the National Gold Group. The company features a trio of palladium products, including the Palladium American Eagle, Canadian Palladium Maple Leaf, and Palladium Bars. These options cater to those interested in this unique and increasingly sought-after precious metal.

National Gold Group’s product selection demonstrates a commitment to providing investors with a diverse range of precious metals to suit varying investment objectives. With offerings in gold, silver, platinum, and palladium, the company aims to cater to a broad spectrum of investors, allowing them to craft a portfolio aligned with their preferences and financial goals.

Beware of Gold IRA scams. Recently several scams have been charged by the authorities. Companies such as Regal Assets, Safeguard Metals and Red Rock Secured defrauded hundreds of retirees like you and me. I strongly suggest you learn how to identify gold IRA scams. You can request a free guide using the button below:

How to Invest in National Gold Group IRA?Step-by-step guide for investing in National Gold Group IRA

To invest in a precious metals IRA through National Gold Group are the general steps:

  1. Open a Self-Directed IRA

    Select an IRA company that handles opening precious metals IRA accounts and fill out an application. You can work with National Gold Group to recommend an IRA company and provide the necessary paperwork. However, I don’t recommend doing so.

  2. Fund Your IRA

    Once you have selected an IRA company, you can move your funds into your new IRA account. You can work with the IRA company representative to transfer or roll over funds into the new account.

  3. Select a Precious Metals Dealer

    One of the forms you need to fill out along the way is typically called a Buy Direction Letter. This is where you list the precious metals dealer you have selected, such as the National Gold Group.

  4. Decide Which Precious Metals to Purchase

    You can choose to invest in gold, silver, platinum, or palladium for your IRA. There are some restrictions regarding fineness requirements and allowable coin types, so it’s important to get guidance from National Gold Group in this area.

  5. Place Your Order

    Once the funds are available in your IRA account, you can call them to place your order for the desired precious metals.

However, I don’t recommend opening an IRA with them. Why? Because there are plenty of better options available for you.

Opening a precious metals IRA is a major decision. That’s why I suggest checking out our top gold IRA providers list. You can find the best precious metals dealer in your state and choose accordingly. You can get a free guide on gold IRAs below. It will help you understand the process.

National Gold Group Fees and Charges: Do they overcharge?What are their fees? Do they have hidden fees?

The National Gold Group offers a variety of IRS-approved metals for sale, including platinum, gold, silver, and palladium. To initiate a precious metal IRA with them, a minimum investment of $10,000 is required. The application process is relatively swift and can be initiated online. Once the online application is completed, a brief phone call is needed to finalize the process. Upon successful completion of the application, the next step involves funding the account with the specified minimum of $10,000.

The company provides personalized guidance to clients regarding their precious metal choices for their IRA. While adhering to IRS regulations, which necessitate that precious metals within an IRA be stored at an approved depository, the company also offers the unique service of delivering collectible metals directly to customers’ homes.

Apart from the initial deposit requirement of $10,000, clients should be aware of an annual fee amounting to $99. However, a special incentive is offered: for deposits ranging from $25,000 to $99,999.99, the first-year fees are waived. An even more extended waiver of fees, spanning five years, is applicable for deposits exceeding $100,000. It’s important to note that this fee waiver doesn’t apply if the customer purchases bars of precious metal.

In the context of a precious metal IRA, clients might also incur a custodian fee. The exact amount of this fee depends on the chosen custodian and the structure they have established. Although the National Gold Group’s website might not provide comprehensive information regarding custodian fees, their representatives are readily accessible to address any inquiries customers may have.

Companies like Augusta charge ZERO fees for up to 10 years, allowing you to choose your gold & silver. National Gold Group on the other hand provides fewer options.

>>>Get in touch with the #1 rated gold IRA company of 2023<<<

Social Media Presence of National Gold Group:Twitter, Facebook, & Instagram

National Gold Group YouTube Page:

The company has an account on YouTube. They have 18 subscribers. A total of 15 videos with 20,102 views have been posted to date. They joined Twitter on 12 September 2011.

National Gold Group YouTube channel

Facebook Page of National Gold Group:

The company has a relatively small social media following on Facebook. They have only 36 followers and 37 likes. This suggests that the company is relatively new to the industry and has not yet built up a large following online.

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National Gold Group LinkedIn Page:

They have a LinkedIn profile with 63 followers. The company size is listed as 11-50 employees, and 7 of those employees are on LinkedIn. This suggests that the company is relatively small and that its employees are active on LinkedIn.

National Gold Group LinkedIn page

National Gold Group Reviews and Complaints: BBB, Trustpilot, SitejabberRead all the National Gold Group reviews & complaints

Better Business Bureau (BBB):

National Gold Group has an A+ rating with the Better Business Bureau (BBB). The company has been in business for 2 years and has received 34 customer reviews, all of which are positive. No complaints have been filed or closed against the company.

The positive reviews on the BBB website praise the company’s knowledgeable and helpful staff, as well as its competitive prices and fast shipping. Many customers also mention that they were happy with the overall experience of buying from this company.

The lack of complaints against the company is also a positive sign. This suggests that National Gold Group has a good track record of resolving customer issues to the satisfaction of the customer.

National Gold Group has received some complaints.

National Gold Group has received several unresolved complaints from customers. There are also several unresolved negative reviews on different platforms. Our #1 rated gold IRA company has ZERO unanswered complaints on BBB.

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On Yelp, the National Gold Group has again 5 stars out of 5-star ratings based on only 1 customer reviews. The review given is positive. The customer praised their services and products.

National Gold Group ratings on Yelp


National Gold Group has a 4.6-star rating out of 5 on Trustpilot, based on 19 reviews. The company is verified on Trustpilot and is currently in the “Excellent” state. This means that the company has met Trustpilot’s high standards for customer service and trustworthiness.

The reviews on Trustpilot are overwhelmingly positive. Customers praise the company’s knowledgeable and helpful staff, as well as its competitive prices and fast shipping.

National Gold Group ratings Trustpilot

Google Reviews:

On Google, the National Gold Group has again 5 stars out of 5-star ratings based on various customer reviews. There are 67 customer reviews on Google, and all of them are positive. Customers praise the company’s excellent customer service, professionalism, and expertise.

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Consumer Affairs:

National Gold Group is a verified partner on Consumer Affairs, where they have a 5-star rating out of 5 based on 30 reviews. This means that the company has met Consumer Affairs’ high standards for customer service and trustworthiness.

The reviews on Consumer Affairs are overwhelmingly positive. Customers praise the company’s knowledgeable and helpful staff, as well as its competitive prices and fast shipping.

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Business Consumer Alliance (BCA):

National Gold Group has an A rating with the Business Consumer Alliance (BCA). The company has been a member of the BCA since 11/30/2022 and has received 9 reviews, all of which are positive. The rating is based on the company’s customer service, trustworthiness, and overall reputation.

The BCA is a non-profit organization that provides information about businesses to consumers. The A rating is the highest rating that the BCA can give to a business. It indicates that the company has met the BCA’s high standards for customer service and trustworthiness.

The positive reviews on the BCA website praise the company’s knowledgeable and helpful staff, as well as its competitive prices and fast shipping.

National Gold Group ratings on BCA

Some Positive Reviews:

#1. Frank Lannuzzi describes his interaction with National Gold Group as seamless and effortless. He compliments David for his helpful nature and guidance throughout the process. Additionally, he praises Pamala, David’s assistant, for her exceptional professionalism. Frank enthusiastically recommends the company based on his positive experience.

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#2. Hans Peter mentioned that National Gold Group exceeded their usual procedures to ensure the safe delivery of his coins. Due to his absence, they took extra steps and sent the coins to his son, allowing them to be received even though Hans Peter was unavailable to sign for the delivery. Ultimately, the product reached its intended destination after being redirected to his son’s address.

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#3. Chad H. expresses his extremely positive encounter with this company. He highlights their exceptional customer service that surpassed expectations. The transaction process was seamless, accompanied by thorough explanations of each step. The company offers highly competitive rates and fees, further emphasizing its reliability. Chad strongly endorses this trustworthy company and enthusiastically recommends it to others.

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#4. According to MadisonTeta, David possesses extensive knowledge within the precious metals industry. She has gained valuable insights and is content with her choices regarding which metals to acquire. David consistently exhibits prompt and professional behavior by promptly responding to calls or text messages.

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#5. Walter W acknowledges the impressive expertise and informative assistance he received to make the right purchasing decision. He expresses his intention to engage their services again in the future due to the positive experience.

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Our top companies have a lean background and aren’t involved in any kind of major legal dispute. You can check out the list here.


National Gold Group Lawsuits: UniCourt, Justia, CasetextHave its customers sued National Gold Group?



The case is a trademark infringement lawsuit filed by Orion Precious Metals, Inc. DBA Orion Metal Exchange (Orion) against National Gold Group (NGG) and an unknown business entity (UB) on August 8, 2021. Orion alleges that National Gold Group and UB have infringed on its trademark “Orion Metal Exchange” by using the same or similar mark in connection with the sale of precious metals.

Orion claims that it has been using the mark “Orion Metal Exchange” since 2015 and that it has registered the mark with the United States Patent and Trademark Office (USPTO). The company also claims that it has a strong reputation for its services and that it has invested significant time and money in building its brand.

National Gold Group and UB deny that they have infringed on Orion’s trademark. They claim that they are using the mark “Orion Metal Exchange” in a descriptive sense, not as a trademark. They also claim that they have not used the mark in a way that is likely to cause confusion among consumers.

The case is currently pending in the United States District Court for the Central District of California. A trial date has not yet been set.

It is important to note that the case is still pending and that the outcome is not yet known. However, the case does raise some interesting questions about trademark law and the use of similar marks in the precious metals industry.

National Gold Group lawsuit

Is National Gold Group Legit? Should You Invest With Them?Is National Gold Group a scam or legit? Are they worth it?

No, I don’t think you should invest with them.


  • BBB accredited
  • Decent product selection


  • Lack of transparency
  • $10,000 minimum investment
  • Faced several lawsuits
  • No information about the management team

I believe there are plenty of better options available for you.

National Gold Group is a precious metals dealer that has been in business since 2021. They have an A rating with 5 stars on the Better Business Bureau. They are also accredited by BBB. The company also has 5-star rating on Yelp, Business Consumer Alliance and Google Reviews.

Whether or not this company is legitimate is a matter of opinion there was no publicly available information about its founder and owner.

Before you make any final decision, I recommend checking out our top gold IRA providers.

There, you will find out what the industry’s best has to offer. Also, it will ensure you make an informed decision.

Or, you can check out the best gold dealer in your state below:

Each state has its regulations and rules, so we’ve sorted and found the best Gold IRA company for each state.

Find the best Gold IRA company in your state