GSI Exchange is a precious metals dealer based in Texas. It has a highly team of experts to help clients. However, the company has faced several lawsuits and warnings from state regulators in the last few years.
Fees & Charges
Honesty & Transparency
Transparent about management
The business has an A+ rating on BBB
Limited online reviews
The company has no BBB accreditation
No options to order precious metals online
Faced several lawsuits
State regulators have issued warnings against this company in the past
What is GSI Exchange?GSI Exchange Locations, Timings, Email, Phone, Services
GSI Exchange is a precious metals dealer that specializes in wholesale trading and direct sales to the general public. They are headquartered in Palm Beach Gardens, Florida, and have been in business since 2014. The company offers a wide variety of precious metal products, including gold, silver, platinum, and palladium. They also offer a variety of services, such as IRAs, leasing, and consignment. In this article, you will learn all about GSI Exchange
People Behind GSI Exchange: CEO, Owner, Co-Founders & MoreWho owns GSI Exchange? What is the management team behind GSI Exchange?
Among the key personnel at GSI Exchange is Mr. Anthony Allen Anderson, who serves as the Owner, CEO, and Managing Member. Mr. Karl Lacey holds the position of Senior Partner. David Stephens serves as a Senior Account Executive at GSI Exchange. Agnes Viacrucis oversees Accounting Services at this company.
Other team members include David Honor (IRA Services), Danielle Anderson (IRA Processing), Pia Anderson (HR Liaison), James Lefebvre (Senior Account Executive), Judd Starr (Sr. Account Liaison), Bob Matias (Senior Account Executive), Maurice DiMino (Senior Account Executive), Braedon Young (Senior Account Executive), Geneva Myricks (Sr. Account Liaison), Richard Davis (Sr. Account Liaison), Jesse Serrano (Sr. Account Liaison), David Mowry (Sr. Account Liaison), Sam Alas (Senior Account Executive), Jerry Lacio (Customer Care Coordinator), Jon Wise (Senior Account Executive), Larry Wilson (Customer Care Coordinator), and Ken Curry (Customer Care Coordinator).
Each team member’s background check is accessible, providing transparency and allowing clients to review the relevant information. Certainly, by conducting these checks, GSI Exchange demonstrates its commitment to maintaining a team of qualified professionals who can be trusted to handle clients’ needs with the highest level of competence and ethical standards.
Anthony Allen Anderson: Owner and CEO of GSI Exchange
Anthony Allen Anderson is the Owner and CEO of GSI Exchange. As the head of the company, he plays a crucial role in setting the strategic direction and overseeing the operations of GSI Exchange.
Furthermore, Anthony Allen Anderson likely brings a wealth of experience and expertise to his position. His leadership is instrumental in guiding the company toward its goals and ensuring the delivery of high-quality services to clients. With his ownership stake, he holds a significant interest in the success and growth of GSI Exchange.
As the CEO, Anthony Allen Anderson is responsible for making key decisions that impact the company’s overall performance, including financial management, business development, and client relationships. His leadership and vision contribute to shaping the company’s culture and values, as well as fostering a strong team dynamic.
In his role as the Owner and CEO, Anthony Allen Anderson is likely involved in various aspects of the company’s operations, including formulating business strategies, establishing partnerships, and ensuring compliance with industry regulations. His leadership presence is likely reflected in the company’s commitment to conducting background checks on team members to maintain a trustworthy and reliable workforce.
Braedon Young: Senior Account Executive at GSI Exchange
Mr. Braedon Young is a Senior Account Executive at GSI Exchange. In this role, Braedon is responsible for managing and maintaining relationships with clients, particularly in the area of account management. As a Senior Account Executive, Braedon likely works closely with clients to understand their investment goals, provide guidance on precious metals and investment options, and ensure their needs are met effectively.
With their expertise in the field of precious metals, Braedon Young is likely well-versed in the products and services offered by GSI Exchange. Also, they may provide clients with information about various investment options, such as gold, silver, platinum, and palladium, and assist them in making informed decisions based on their individual financial objectives.
As a Senior Account Executive, Braedon may also collaborate with other members of the GSI Exchange team, such as the IRA Services department, to facilitate the management of self-directed IRA accounts. They may help clients navigate the process of incorporating precious metals into their retirement portfolios and ensure compliance with IRS regulations.
The role of a Senior Account Executive requires strong communication skills. Also, it requires a deep understanding of the precious metals market, and the ability to build and maintain client relationships. Braedon Young likely plays a pivotal role in promoting the services of GSI Exchange and ensuring that clients receive the highest level of customer service and satisfaction.
David Stephens: Director of IRA Services at GSI Exchange
David Stephens holds the position of Director of IRA Services at GSI Exchange. As the Director, David plays a key role in overseeing and managing the IRA Services department within the company. IRA Services specifically focuses on assisting clients with self-directed Individual Retirement Accounts (IRAs) and facilitating the inclusion of precious metals within these accounts.
In his role, David Stephens is responsible for ensuring the smooth and efficient operation of the IRA Services department. This involves supervising a team of professionals who handle various aspects of self-directed IRAs, including account setup, maintenance, and compliance. David likely works closely with his team to provide guidance, training, and support to ensure that clients’ IRA needs are met accurately and in accordance with regulatory requirements.
As the Director of IRA Services, David Stephens is also likely involved in developing and implementing strategies to enhance the department’s services and improve the overall client experience. This may involve staying updated on the latest IRA rules and regulations, identifying opportunities for process improvements, and ensuring that clients receive accurate and timely information regarding their self-directed IRAs.
David may also collaborate with other departments within GSI Exchange, such as the Senior Account Executives, to provide seamless integration of precious metals investments into clients’ self-directed IRAs. This coordination helps clients make informed decisions and take advantage of the benefits that precious metals can offer within their retirement portfolios.
Given the specialized nature of IRA Services, David Stephens likely possesses a strong understanding of IRA regulations and the unique considerations associated with self-directed IRAs. His expertise and leadership are instrumental in ensuring that GSI Exchange clients receive comprehensive support and guidance when it comes to incorporating precious metals into their retirement planning.
Jesse Serrano: Senior Account Liason at GSI Exchange
Jesse Serrano holds the position of Senior Account Liaison at GSI Exchange. As a Senior Account Liaison, Jesse plays a crucial role in managing and maintaining relationships with clients, ensuring their satisfaction, and addressing their needs related to their accounts and investments.
In this role, Jesse Serrano likely serves as a dedicated point of contact for clients, providing personalized support and guidance throughout their engagement with GSI Exchange. They may work closely with clients to understand their investment objectives, provide information about precious metals products and services, and offer recommendations based on their specific financial goals.
As a Senior Account Liaison, Jesse may also assist clients in navigating the process of purchasing and selling precious metals, managing their account transactions, and providing updates on market trends and conditions. They may coordinate with internal departments, such as the trading and logistics teams, to ensure the smooth execution of client orders and timely delivery of precious metals.
Jesse Serrano’s role as a Senior Account Liaison requires strong communication and interpersonal skills. They may actively engage with clients to build trust and rapport, answer inquiries, address concerns, and provide ongoing support and education regarding precious metals investments.
As a senior member of the account management team, Jesse may also collaborate with colleagues and contribute to the development of strategies to enhance the client experience and improve operational efficiency within the company. Their insights and feedback can help shape the services and offerings of GSI Exchange.
Overall, Jesse Serrano’s role as a Senior Account Liaison at GSI Exchange involves building and maintaining strong relationships with clients, providing personalized support, and ensuring that clients’ investment needs are met with professionalism and integrity.
GSI Exchange Products: Bullion Coins, Bars, And Rare CoinsAll products offered by GSI Exchange
GSI Exchange offers a wide range of trading services tailored for both individuals and businesses. While many dealers prioritize their own interests, GSI Exchange understands the importance of maintaining a balanced approach.
One of the key offerings provided by GSI Exchange is a variety of options aimed at helping clients make informed decisions regarding their retirement portfolios. This includes silver and gold IRA plans, which enable investors to hold physical precious metals within an individual retirement account. By offering these IRA plans, GSI Exchange allows investors to diversify their retirement holdings and potentially benefit from the long-term value of precious metals.
Moreover, GSI Exchange facilitates the storage, purchase, and sale of precious metal assets through different avenues. Clients have the flexibility to choose from domestic, international, and pooled accounts, providing them with various options based on their preferences and needs. These options ensure that investors can access the precious metals market in a way that aligns with their investment strategies.
By providing these comprehensive trading services, GSI Exchange aims to empower its clients to make sound financial decisions and take advantage of the potential benefits associated with precious metals investments. Whether individuals or businesses, GSI Exchange caters to their diverse requirements, offering accessible and flexible avenues for storing, buying, and selling precious metal assets.
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GSI Exchange offers a diverse range of products from renowned mints around the world. When it comes to gold, GSI Exchange provides options such as the United States Mint’s American Eagles, American Buffalos, Pre-1933 U.S. Gold, High Reliefs, and U.S. Commemoratives. Customers can also find offerings from the Royal Mint, including Britannia, Queen’s Beasts, Royal Tudor Beasts, Sovereigns, Myths & Legends, and UK Commemoratives. The Royal Canadian Mint’s Maple Leafs and RCM Commemoratives are available as well. For those interested in the Perth Mint, GSI Exchange offers Kangaroos and the Lunar Series.
Silver Coins and Bars:
In terms of silver, GSI Exchange provides an array of choices. This includes the United States Mint’s American Eagles, America The Beautiful, Silver Dollars, Half Dollars, and U.S. Commemoratives. The Royal Mint offers Britannia, Queen’s Beasts, Royal Tudor Beasts, UK Commemoratives, and Myths & Legends in silver as well. Customers can also find the popular Maple Leafs from the Royal Canadian Mint. Additionally, GSI Exchange offers silver products from the Perth Mint, including Kangaroos and the Lunar Series.
GSI Exchange offers Platinum coins as well. The list of them is as follows:
Platinum Australian Kangaroo 1 oz. 2023
Platinum Canadian Maple Leaf 1 oz Gem/BU (Random Year)
Platinum Great Britain Tudor Beasts – Yale of Beaufort 1 oz 2023
Platinum American Eagle 1 oz 2022
Platinum Great Britain Tudor Beasts – Lion of England 1 oz. 2022
2023 1 oz Platinum South African Big 5 Leopard Coin – Proof
GSI Exchange offers only two Pladdium American Coins:
Palladium American Eagle 1 oz. (Random Year)
Platinum American Eagle 1 oz. (2022)
How to Invest in GSI Exchange IRA?Step-by-step guide for investing in GSI Exchange IRA
To invest in a precious metals IRA through GSI Exchange are the general steps:
Open a Self-Directed IRA
Select an IRA company that handles opening precious metals IRA accounts and fill out an application. You can work with GSI Exchange to recommend an IRA company and provide the necessary paperwork. However, I don’t recommend doing so.
Fund Your IRA
Once you have selected an IRA company, you can move your funds into your new IRA account. You can work with the IRA company representative to transfer or roll over funds into the new account.
Select a Precious Metals Dealer
One of the forms you need to fill out along the way is typically called a Buy Direction Letter. This is where you list the precious metals dealer you have selected, such as GSI Exchange.
Decide Which Precious Metals to Purchase
You can choose to invest in gold, silver, platinum, or palladium for your IRA. There are some restrictions regarding fineness requirements and allowable coin types, so it’s important to get guidance from GSI Exchange in this area.
Place Your Order
Once the funds are available in your IRA account, you can call them to place your order for the desired precious metals.
However, I don’t recommend opening an IRA with them. Why? Because there are plenty of better options available for you.
Opening a precious metals IRA is a major decision. That’s why I suggest checking out our top gold IRA providers list. There, you can find the best precious metals dealer in your state and choose accordingly.
Also, the list will help you understand what the industry’s best has to offer and what you might miss out on.
On the other hand, you can get a free guide on gold IRAs below. It will help you understand the process:
GSI Exchange Fees and Charges: Do they overcharge?What are their fees? Do they have hidden fees?
GSI Exchange provides a transparent fee structure for buying and selling precious metals, which can be easily accessed through its online catalog. The catalog allows customers to view the current prices of gold or silver products they are interested in purchasing. Opening an account with GSI Exchange is free of charge, but there is an annual fee of $75 associated with the account. However, this fee is waived if the account holds a total value of more than $50,000 in precious metals.
When placing orders, it’s important to note that there is typically a minimum order amount of at least $1,500. Larger orders may require additional processing time due to the size of the order. For specific details regarding orders, customers can consult their dedicated Account Executive who can provide further information and address any inquiries.
GSI Exchange aims to provide clarity and transparency regarding fees and order requirements, ensuring that customers have a comprehensive understanding of the costs and processes involved.
Companies like Augusta charge ZERO fees for up to 10 years, allowing you to choose your own gold & silver. GSI Exchange on the other hand provides fewer options.
Shipping policy of GSI Exchange:Do they offer free shipping?
GSI Exchange ensures that the shipping process for investors is efficient and hassle-free. There are multiple delivery methods available, allowing clients to choose the option that best suits their needs. While the most cost-effective shipping route may take longer, clients can opt for expedited shipping if they require their goods urgently.
Rest assured that GSI Exchange promptly processes and ships orders within two business days of receiving the registration. To expedite deliveries, GSI Exchange has a close partnership with UPS, which enables quick and reliable shipment of precious metals. In many locations across the United States, clients can expect to receive their ordered goods within two business days or even sooner.
All purchases are meticulously packaged and protected with bubble wrap for security during transit. Shipments are typically sent via USPS First Class Mail, with the transaction and tracking number provided to clients for convenient monitoring of their packages.
In the event that clients have not received their package within two weeks of placing the order, GSI Exchange advises contacting the USPS website for assistance in tracking and resolving any delivery issues.
It’s important to note that GSI Exchange cannot cover any additional shipping costs resulting from incomplete or incorrect delivery addresses. However, if a package is returned to USPS, GSI Exchange will reach out to clients to discuss the fees associated with re-delivering the order. Should clients receive an incomplete or damaged purchase, it is crucial to notify both the shipping company and GSI Exchange immediately to initiate the necessary actions for resolution.
Social Media Presence of GSI Exchange:Twitter, Facebook, & Instagram
Twitter Handle of GSI Exchange:
The company has an account on Twitter. They have 584 followers and are following 107 accounts. GSI Exchange joined Twitter in July 2015.
Facebook Page of GSI Exchange:
GSI Exchange has 37K followers on its Facebook account. They have 36K likes with 5-star ratings from 161 reviews.
LinkedIn Page of GSI Exchange:
The company has a LinkedIn profile with 291 followers. They also have 14 profiles of its employees on LinkedIn. Their company size is 11-50 employees.
GSI Exchange Reviews and Complaints: BBB, Trustpilot, SitejabberRead all the GSI Exchange reviews & complaints
Better Business Bureau (BBB):
On the Better Business Bureau website, GSI Exchange has 5 stars out of 5-star ratings based on only 7 customer reviews. They are since 8 years in the industry. Many complaints have been filed against the company and its owner. This business is not BBB accredited on Better Business Bureau website.
The BBB is a private organization that provides information about businesses to consumers. They have a system of accreditation that businesses can opt into. Accreditation requires businesses to meet certain standards, such as responding to complaints in a timely manner and resolving them to the satisfaction of the customer.
A company that has an A+ rating and 5 stars but no accreditation on BBB may have chosen not to pursue accreditation. There are a few reasons why a company might choose not to pursue accreditation, such as the cost or the time commitment.
Another reason why a company might not have accreditation is that they have not been in business long enough. The BBB requires businesses to have been in business for at least two years before they can get an accreditation.
It is important to note that not all businesses with an A+ rating and 5 stars are good businesses. There have been cases of companies with high ratings that have been accused of engaging in fraudulent or deceptive practices.
If you are considering doing business with this company, it is a good idea to check their BBB rating and accreditation status. However, it is important to remember that BBB ratings and accreditation are not perfect. They depend on a number of factors, and it is possible for a company to receive a high rating even if they have had some complaints.
On Yelp, GSI Exchange has again 5 stars out of 5-star ratings according to only 3 customer reviews. Certainly, most of the reviews are positive. The customer praised their services and products. While there are some complaints too regarding products and their shipping.
On TrustLink, GSI Exchange has 4.5 stars out of 5-star ratings based on only 3 customer reviews. Most of the reviews are positive, with customers praising the company’s customer service, expertise, and quick shipping.
On the Trustpilot website, GSI Exchange has 3.7 stars out of 5-star ratings based on only 1 customer review. According to this such ratings they are in an average state on the website. An average grade of 3.7 stars with only 1 review on Trustpilot means that the company has received a positive rating from one customer. However, it is important to note that this rating is based on very small sample size, so it is not necessarily indicative of the company’s overall performance.
It is possible that the company has received other positive reviews, but they have not been submitted to Trustpilot. It is also possible that the company has received negative reviews, but they have been outweighed by the positive reviews.
If you are considering doing business with a company that has only one review on Trustpilot, it is a good idea to do some additional research. You can read the review that has been submitted. You can also look for reviews on other websites.
If you are still not sure whether or not to do business with the company, you can contact them directly and ask them about their customer service policies. You can also ask them if they have any other reviews that they would like to share with you.
It is important to remember that Trustpilot reviews are just one factor to consider when evaluating a company. You should also consider the company’s website, its refund policy, and its overall reputation.
On Google, GSI Exchange has 4.9 stars out of 5-star ratings based on various customer reviews. There are a total of 116 customer reviews on Google, and most of them are positive, with customers praising the company’s excellent customer service, professionalism, and expertise.
Business Consumer Alliance (BCA):
On Business Consumer Alliance, GSI Exchange has AAA ratings in its BCA account. They are in business for 8 years. They are the proud members of BCA since 01/07/2016. The business has 5 stars out of 5 stars ratings based on 29 reviews.
BCA assigns letter grades and star ratings to businesses based on a variety of factors, including the number and severity of complaints received, the company’s response to complaints, and the company’s overall business practices.
An AAA grade or a 5-star rating is the highest possible rating that a company can receive from BCA. These ratings indicate that the company has a strong track record of resolving complaints and providing good customer service. A company with an AAA grade or a 5-star rating is considered to be a good risk for consumers. This means that they are less likely to engage in unfair or deceptive practices.
If you are considering doing business with a company, it is a good idea to check their BCA rating before you make a decision. A high rating can be an indication that the company is a good risk and that you are likely to have a positive experience doing business with them.
It is important to note that BCA ratings are not perfect. They are based on a number of factors, and it is possible for a company to receive a high rating even if they have had some complaints. However, BCA ratings are a good starting point for consumers who are looking for information about the trustworthiness of a business.
GSI Exchange has received some complaints on (Trustlink and Trustpilot)
GSI Exchange has received several unresolved complaints from customers. There are also several unresolved negative reviews on different platforms. Our #1 rated gold IRA company has ZERO unanswered complaints on BBB.
Some Positive Reviews:
#1. Howard expresses his positive experience with GSI Exchange, highlighting how the team at GSI Exchange makes him feel like family. He finds working with them to be effortless, and he appreciates that they consistently prioritize his best interests.
#2. Lucinda P shares her satisfaction with GSI Exchange, emphasizing that she and her husband not only see themselves as customers but also as referral officers. They confidently recommend GSI Exchange to all their family and friends. Also recognized the value it brings in ensuring a secure future. Lucinda expresses her gratitude for the exceptional personal experience she has had with GSI Exchange.
#3. Xavier Filestone expresses his positive experience working with GSI Exchange, describing it as a great company to collaborate with. He expresses satisfaction with his order of premium gold and silver. This was promptly delivered to his depository account in Dallas.
#4. A satisfied customer shares their positive experience with GSI Exchange, stating that they started their relationship earlier in the year and have received exceptional service. They express appreciation for the competitive prices offered by GSI Exchange. The customer specifically mentions the dedicated representative who takes care of their account, describing them as knowledgeable, helpful, and considerate. Based on their experience, they highly recommend GSI Exchange to anyone interested in purchasing precious metals.
#5. Dominique A. expresses her gratitude for GSI Exchange, acknowledging them as a reliable source. She highlights the company’s competitive prices, which she finds to be the best in the market. Dominique also appreciates the convenience of having a Dashboard that allows her to easily track the current market value of her coins at any given time. Overall, she is thankful for the services provided by GSI Exchange and the ability to stay informed about the value of her precious metals investments.
Some Negative Reviews:
#1. Customer Mike Nelson shared his unfortunate experience with GSI Exchange. In 2015, he purchased 2015 Polar Bear & Cub 1-1/2oz rounds from them for $43 each, believing their claims of it being a fantastic investment with a projected silver price of $50 per ounce. However, the current valuation of the rounds is only $27.25 each (with a selling price of approximately $33.00), inflicting a significant loss of over $21,000.00 on Mike, disregarding potential stock market gains.
Additionally, despite the company’s promise of buying back the coins, they informed Mike that they were not purchasing any silver at that time. This reveals deceptive claims made by their sales staff, leading Mike to advise against investing hard-earned money with them. With today’s spot price valuing an ounce and a half of silver at around $22.25, the $33.00 price tag appears unwise. Mike expresses gratitude for not converting his entire 401k into this ill-fated “physical asset” silver investment.
#2. Charlie had an encounter with Carl Lasey, who made frequent but not overwhelming calls. Carl emphasized the benefits of gold during the recession when Charlie’s stocks were doing well. When Charlie decided to invest in gold, Carl discovered it and pressured him to an immediate decision. Anthony joined the situation, portraying himself as reliable. However, Anthony failed to keep his promises. He mentioned the declining value of gold, causing concerns for Charlie. Charlie is disappointed that they prioritized their profits over their commitments. Caution is advised when dealing with such individuals or companies.
The case number is *******1355. GSI Exchange filed a contract-debt collection lawsuit against Mark Cowper on September 24, 2020, in Los Angeles County Superior Courts, Santa Monica Courthouse. The case is currently pending.
The judges overseeing the case are Mark A. Young, Mark H. Epstein, and Lisa K Sepe-Wiesenfeld.
The case alleges that Mark Cowper owes GSI Exchange money for precious metals that he purchased. GSI Exchange is seeking to collect the debt and any associated fees.
The case is still pending, and it is not yet clear how it will be resolved.
Regulators in Texas and Alabama collaborate to safeguard senior investors and halt fraudulent schemes involving precious metal investments:
On July 22, 2021, TRUE BULLION LLC, doing business as GSI EXCHANGE, faced a joint cease-and-desist order from the Texas State Securities Board (TSSB) and the Alabama Securities Commission (ASC). The order accused GSI Exchange of operating an unlawful advisory scheme, targeting 450 investors, including a significant number of senior citizens, and involving over $32 million.
According to the order, GSI Exchange employed various tactics such as cold calls, email communications, and direct mail to solicit investments in precious metals. The company claimed to assist investors in safeguarding their retirement savings from market volatility and inflation. However, investigations revealed that GSI Exchange had not registered as an investment advisor with either the TSSB or the ASC. Moreover, the company failed to deliver the promised services to its investors.
More Details on the Order:
The order further highlighted GSI Exchange’s utilization of high-pressure sales strategies to compel investors into purchasing precious metals. They often employed scare tactics, asserting that investors would miss out on an extraordinary opportunity and risk losing their retirement savings if they did not act hastily.
Consequently, the TSSB and the ASC mandated that GSI Exchange immediately cease all activities related to the illicit advisory scheme and reimburse all funds collected from investors. Additionally, a civil penalty of $50,000 was imposed on GSI Exchange.
This joint cease-and-desist order serves as a crucial reminder for investors to exercise caution when approached with unsolicited investment offers. Before investing, conduct thorough research on any company offering assistance with precious metal investments. Contact your state securities regulator to verify if the company is registered in your state, and check for any complaints lodged against them on their website.
Our top companies have a clean background and aren’t involved in any kind of major legal dispute. You can check out the list here.
Is GSI Exchange Legit? Should You Invest With Them?Is GSI Exchange a scam or legit? Are they worth it?
GSI Exchange is a precious metals dealer that has been in business since 2014. They have an A+ rating with the Better Business Bureau and a 5-star rating on Business Consumer Alliance. However, they have also been the subject of several lawsuits alleging that they have failed to deliver precious metals that customers have purchased.
Whether or not this company is a legitimate company is a matter of opinion. Some people believe that the lawsuits against the company are credible and that they should be avoided. Others believe that the lawsuits are frivolous and that the company is a legitimate business.
Before you make any final decision, I recommend checking out our top gold IRA providers.
There, you will find out what the industry’s best has to offer. Also, it will ensure you make an informed decision.
Or, you can check out the best gold dealer of your state below:
Transparent about management
The business has an A+ rating on BBB
Limited online reviews
The company has no BBB accreditation
No options to order precious metals online
Faced several lawsuits
State regulators have issued warnings against this company in the past
Each state has its own regulations and rules, so we’ve sorted and found the best Gold IRA company for each state.