United States Mint Reviews

United States Mint Reviews
United States Mint
United States Mint needs no introduction. They have an amazing product catalog and a rich history. However, their lack of personalization and poor reputation online makes it difficult to recommend them.
Fees & Charges
Honesty & Transparency
Customer Service
Decent product selection
Well-recognized brand
Full transparency
Lack of personalization
Risk of hidden fees and charges
No gold IRA services available
Received many complaints for poor customer service
Poor customer reviews online
Expert Score

What is United States Mint?United States Mint Locations, Timings, Email, Phone, Services

The United States Mint is a bureau of the United States Department of the Treasury responsible for producing coinage for the United States. It was established by the Coinage Act of 1792 and began operations in 1793. The main purpose of the U.S. Mint is to manufacture and distribute circulating coins, commemorative coins, and precious metal bullion coins.

The U.S. Mint operates several facilities across the country, each with its specific responsibilities. There are four active minting facilities, which are given below:

  1. Philadelphia Mint (Pennsylvania): This is the original U.S. Mint facility, established in 1792. It primarily produces circulating coins and mint sets.
  2. Denver Mint (Colorado): This facility was established in 1906. It produces circulating coins, and coin dies, and stores gold and silver bullion.
  3. San Francisco Mint (California): Originally established in 1854, it is now used for proof coin production, commemorative coins, and other numismatic products.
  4. West Point Mint (New York): This facility became an official U.S. Mint branch in 1988. It is responsible for producing gold, silver, and platinum bullion coins, as well as various commemorative coins.

The U.S. Mint plays a vital role in ensuring the stability and reliability of the nation’s currency and coinage systems, as well as celebrating important events and individuals through commemorative coins. In addition to circulating coins, they also produce special collectible coins for coin collectors and enthusiasts.

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  • Address: 801 9th Street NW Washington, DC 20220
  • Phone: (800) 926-6468
  • Email: usmint-support@usmcatalog.com
  • Website: https://www.usmint.gov/

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People Behind United States Mint: CEO, Owner, Co-Founders & MoreWho owns United States Mint? What is the management team behind United States Mint?

Ventris C. Gibson (Director) at United States Mint:

Ventris C. Gibson is the 40th Director of the United States Mint. She was confirmed by the Senate on June 15, 2022, and she began her tenure as Director on June 22, 2022. She is the first African American to serve as Director of the Mint.

Gibson is a U.S. Navy veteran who has over 40 years of experience in human resources management. She previously served as the Director of Human Resources for the District of Columbia government, and she has also held senior human resources positions at the Federal Aviation Administration and the Department of Veterans Affairs.

As Director of the Mint, Gibson is responsible for overseeing the production of all U.S. coins, as well as the mint’s precious metals program. She is also responsible for ensuring the security of the Mint’s assets.

Gibson is a strong advocate for diversity and inclusion in the workplace. She is committed to making the Mint a more diverse and inclusive workplace, and she has launched a number of initiatives to achieve this goal.

Gibson is a highly accomplished leader who is passionate about her work. She is committed to serving the American people and she is excited to lead the Mint into the future.

Here are some of her accomplishments:

  • She was elected as a fellow of the National Academy of Public Administration in 2021.
  • She was awarded the Presidential Rank Award of Distinguished Executive in 2019.
  • She was named one of the Top 50 Women in Government by Government Executive magazine in 2018.

Gibson is a role model for women and marginalized groups in the workplace. She is an inspiration to others and she is a strong advocate for diversity and inclusion. She is a valuable asset to the United States Mint and she is sure to make a significant contribution to the organization.

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Kristie McNally (Deputy Director) at United States Mint:

Kristie McNally joined the United States Mint in September 2014 and is now the Deputy Director. Previously, she served as the Chief Financial Officer (CFO), overseeing various divisions, including Procurement, Accounting, Support Services, and Policy. Before her role at the Mint, she was the Deputy CFO at Federal Prison Industries (FPI) within the Federal Bureau of Prisons. Kristie has had an impressive federal career, starting as an Accountant in 2001 and advancing through various positions.

She graduated Cum Laude from Northwood University with a Bachelor’s in Business Administration and holds leadership certificates from Harvard and Cornell. Kristie is also a certified Lean Six Sigma Green Belt. She resides in Spotsylvania, Virginia, with her husband and two children.

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John Schorn (Chief Counsel) at United States Mint:

John Schorn serves as the Chief Counsel at the United States Mint since January 2019. Prior to this, he held the position of Deputy Chief Counsel at the Mint from 2015 to 2018. He has an extensive legal background, including serving as the Deputy Chief Counsel at the Bureau of Engraving and Printing from 2013 to 2015 and as a Senior Attorney at the United States Mint from 2007 to 2013.

Schorn is highly accomplished, with a J.D. from Georgetown University Law Center, a Master of Arts in Italian Literature from New York University, and a Bachelor of Arts in French from Georgetown University. He is a member of the bars of the District of Columbia and the State of New York.

As Chief Counsel, Schorn’s responsibilities encompass providing legal counsel to the Mint’s senior management on a wide range of issues, such as coins and currency, legislation, litigation, fiscal law, administrative law, EEO, and personnel law. Additionally, he oversees the Mint’s Office of General Counsel.

His remarkable accomplishments include receiving the Presidential Rank Award of Meritorious Executive in 2018, being named one of the Top 100 Federal Employees by Federal Times magazine in 2017, and earning the Mint’s Distinguished Service Award in 2016.

With his profound understanding of the law and the Mint’s operations, John Schorn proves to be a valuable asset to the United States Mint. As Chief Counsel, he continues to demonstrate strong leadership and dedication to serving the American people, making significant contributions to the organization.

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Bill R. Bailey United States Mint (Police Chief):

Bill R. Bailey is the Chief of the United States Mint Police, appointed to this position in 2017, and he holds the distinction of being the first African American to serve as Chief of the Mint Police.

With over 30 years of law enforcement experience, Bailey began his career as a police officer in the United States Air Force before joining the United States Mint Police in 1991. Throughout his tenure with the Mint Police, he has held various key roles, including Field Chief, Deputy Chief, and Assistant Chief.

Bailey earned his education from Saint Mary’s College of California and the University of Phoenix. He is a certified law enforcement executive and a certified instructor in multiple law enforcement subjects.

In his capacity as Chief of the Mint Police, Bailey takes charge of ensuring the overall safety and security of the United States Mint and its facilities. He oversees all law enforcement and investigative operations conducted by the Mint Police.

Bailey is highly regarded within the law enforcement community for his unwavering dedication to public service and protecting the American people. His achievements include being honored with the Presidential Rank Award of Meritorious Executive in 2018, being recognized as one of the Top 100 Federal Employees by Federal Times magazine in 2017, and receiving the Mint’s Distinguished Service Award in 2016.

As a valuable asset to the United States Mint, Chief Bill R. Bailey’s leadership, and experience will undoubtedly lead to significant contributions to the organization in his role as Chief of the Mint Police.

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United States Mint Products: Bullion Coins, Bars, And Rare CoinsAll products offered by United States Mint

The United States Mint offers one of the most extensive and diverse selections of coins for collectors and investors alike. Their range of products caters to various interests and preferences, making it a go-to destination for numismatists and individuals looking to add to their coin collections.

For investors, the United States Mint presents an array of coin options. Some of the popular choices include the American Buffalo Coins, which feature the iconic buffalo design, and the American Eagle Coins, which showcase the majestic eagle design and are available in gold, silver, platinum, and palladium versions. The American Liberty coins represent a symbol of freedom and diversity in various designs and denominations. Additionally, the Mint also offers Presidential Coins that honor former presidents, allowing investors to collect pieces of American history.

In addition to coins, the United States Mint offers a remarkable collection of medals. These medals cover various themes and occasions, making them unique additions to any collection. Investors can explore categories such as the Bicentennial and Centennial Medals, which commemorate significant anniversaries in American history, or the Code Talkers Medals, which pay tribute to Native American Code Talkers’ contributions during World War II. The Mint also offers medals celebrating Historical Events, Humanitarian and Cultural achievements, and much more, offering a diverse selection to cater to different interests.

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Paper Currency: Another investment option

For those interested in paper currency, the United States Mint also provides options in this domain. The Lucky Money Collection is particularly intriguing as it includes specially packaged and serial-numbered banknotes believed to bring good fortune. The Premium Products category offers collectors an opportunity to acquire unique and limited-edition currency items, while Uncut Currency allows individuals to own sheets of genuine, uncut U.S. currency notes, making them fascinating pieces for display.

Moreover, the United States Mint offers engraved prints for those seeking artistic representations of American landmarks, military scenes, presidential portraits, and special edition prints. These prints capture significant aspects of American history and culture, making them an attractive addition to any collection.

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How to Invest in United States Mint IRA?Step-by-step guide for investing in United States Mint IRA

The United States Mint does not offer IRA services. The United States Mint is a bureau of the United States Department of the Treasury responsible for producing coinage for the United States to conduct its trade and commerce, as well as controlling the movement of bullion.

IRA services are offered by a variety of financial institutions, including banks, brokerage firms, and insurance companies. These institutions can help you set up an IRA, invest your money, and track your account.

If you are interested in opening an IRA, you can do some research online or talk to a financial advisor to find an institution that is right for you.

Seal of the United States Mint

There are plenty of options available for you to invest. Because the United States Mint does not offer IRA Services.

Opening a precious metals IRA is a major decision. That’s why I suggest checking out our top gold IRA providers list. You can find the best precious metals dealer in your state and choose accordingly.

Also, the list will help you understand what the industry best has to offer and what you might miss out on. On the other hand, you can get a free guide on gold IRAs below. It will help you understand the process.


United States Mint Fees and Charges: Do they overcharge?What are their fees? Do they have hidden fees?

The U.S. Mint offers several shipping options, each with its respective costs and estimated shipping times, as listed in the table below.

Please be aware that clients must allow 1 to 2 business days for order processing. The U.S. Mint explicitly requires all orders to be paid in U.S. dollars, and the following payment methods are accepted:

  1. Paypal
  2. U.S. Mint-issued e-gift certificates
  3. Credit cards (VISA, MasterCard, American Express, and Discover)

However, it is important to note that the U.S. Mint does not accept debit cards, except when the card is issued as a check with a MasterCard or VISA logo.

For orders placed over the telephone, payments can be made using credit cards or wire transfer.

Bulk purchases with a total cost of less than $25,000 can be paid through credit card, wire transfer, ACH wire, or ACH transfers. To avoid order cancellation, the U.S. Mint must receive these payments within 5 business days from the purchase date.

Bulk purchases exceeding $25,000 can be paid with wire or ACH transfer, with payment required within 5 business days from the purchase date.

Additionally, the U.S. Mint has transaction limits for various payment methods:

  1. Credit card orders are accepted online for amounts up to $24,999.
  2. Paypal is accepted for online orders up to $10,000.
  3. ACH transfers for bulk purchases are accepted for orders totaling up to $99,000,000.
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Social Media Presence of United States Mint:Twitter, Facebook, & Instagram

United States Mint Twitter Page:

The company has an account on Twitter. They have 54.1K followers and are following 424 accounts. United States Mint joined Twitter in December 2009.

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Facebook Page of United States Mint:

United States Mint has 122K followers. They are following 133 accounts. On Facebook, the company has no reviews.

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United States Mint Instagram Page:

United States Mint has an Instagram profile with 12.8K followers. A total of 87 posts have been shared till now. They are following 51 accounts. The company joined Instagram on June 2019 and they got verified by them on November 2019.

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United States Mint Linkedin Page:

On Linkedin, the United States Mint has 4,582 followers. There they have 638 employees on LinkedIn. The company’s employee size is 1,001-5,000 employees.

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United States Mint Youtube Account:

The United States Mint has its account of Youtube also. There they have 12.4K subscribers. A total 205 videos have been posted on them he company got 9,487,414 views to date. They joined Youtube on 5 July 2007.

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United States Mint Reviews and Complaints: BBB, Trustpilot, SitejabberRead all the United States Mint reviews & complaints

Better Business Bureau (BBB):

On the Better Business Bureau website, the United States Mint has only 1 star out of 5-star ratings. The business has only 2 customer reviews with no BBB ratings and no accreditation. No complaints have been filed and closed against the company.

A company that has been in the industry for a long time but has no BBB rating or accreditation and only one star rating with two reviews could mean a few things.

  • The company may not be very active online and therefore does not have many reviews.
  • The company may have had some negative experiences in the past that have led to the low rating.
  • The company may not have been reviewed very often, so the two reviews that it has are not representative of its overall performance.

If you are considering doing business with a company that has no rating or accreditation and only one star rating with two reviews, it is important to do your research and read the reviews carefully. You may also want to contact the company directly to ask about their policies and procedures.

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On Yelp, United States Mint have 2 stars out of 5-star ratings based on 37 customer reviews. Mostly, all the reviews are negative. The customer are dissaponted and critised their services and products. In contrast, there are some positive points too regarding products and their shipping.

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Google Reviews:

On Google, the United States Mint has 4.4 stars out of 5-star ratings based on various customer reviews. There are 321 customer reviews on Google, and most of them are positive. Customers praise the company’s excellent customer service, professionalism, and expertise.

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On Trustpilot, the United States Mint has 3 stars out of 5-star ratings based on various customer reviews. There are only 7 customer reviews on Google. They are on the average state. Customer critzied the company’s products and its services.

The 3-star rating indicates that the business has not yet received enough reviews to have a clear consensus on its overall quality. An average rating with only 7 reviews on Trustpilot means that the business has received mixed feedback from its customers. Some customers have had positive experiences with the business, while others have had negative experiences.

It is important to read the individual reviews to get a better sense of what customers are saying about the business. However, it is important to consider all of the available information before making a decision about whether or not to do business with the company.

If you’re considering doing business with a company that has a 3-star rating on Trustpilot, it’s important to read the reviews carefully. This will help you to get a better understanding of what other customers have experienced. You may also want to contact the business directly to ask questions.

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Some Negative Reviews:

#1. A customer had a frustrating experience with the United States Mint during three new product releases. The website crashed during checkout, causing them to miss out on desired items and leading to great frustration. When they called to complain, they felt unfairly blamed without receiving proper assistance. The customer urges the Mint to promptly address these issues and improve their website.

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#2. Hakan shares a disappointing experience while trying to pick up a load in Philadelphia. Navigating with a semi-truck was incredibly challenging, leading him to go around in circles without finding a viable route to the destination. He describes the encounter as horrible and warns others against attempting load pick-up in the area. Hakan emphasizes that the hassle and challenges were not worth it and advises people to avoid this location altogether.

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#3. Christine Sharp points out that the United States Mint is closed to the public, but the information is not stated on their website.

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#4. Peter has a 12-year tradition of ordering for the holidays. This year, he placed an order on 11/30, but it hasn’t shipped yet. He understands the impact of COVID-19 but is frustrated with the lack of response to his emails, receiving only form letters. Contacting customer service via phone leads to long wait times and unhelpful representatives.

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#5. Rick expresses dissatisfaction with the United States Mint’s service, including a poorly functioning website and lack of follow-up, shipping information, and customer support. He faced a frustrating 45-minute wait on hold, only to receive a recorded message. Despite ordering 2,000 coins two months ago, he never received the shipment, and the order number was invalid. Rick attributes this to typical government incompetence and vows not to purchase from them again.

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Some Positive Reviews:

#1. Emily A. shares her experience of not obtaining anything online, but she and several children visited the little store. She describes it as a great experience where the boys received unprinted pennies, and the staff members were fantastic.

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#2. Jama Goodman considers this place her favorite spot in Philly. She finds it highly educational and captivating. The only thing she wishes were different is having guided tours instead of self-paced ones so she could ask questions. Nevertheless, she finds the experience perfect and expresses her gratitude!

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#3. Diane S. expresses her satisfaction with the place, noting that it improves with each visit. This time, she received her coins, and the lady assisting her even offered a coin bag, which she found sweet. Diane thanks the U.S. Department of the Treasury, considering it the best-kept moving saving DC secret!

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#4. One of the customers had a fantastic experience at the place! They recommend going from the 2nd floor to the 3rd floor and then visiting the gift shop. They thoroughly enjoyed their time! However, it’s important to note that photography is not allowed on the premises.

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#5. Mary Kraeszig finds it challenging to get new coins on the first release day, but she has never been ripped off during her over 20 years as a customer. She has consistently received what she paid for in a timely manner and never had to return any coins. Although it is frustrating when the website crashes, she acknowledges that the Mint is slowly improving this aspect. Mary firmly states that the Mint is not ripping anyone off and is committed to providing a reliable service.

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Is United States Mint Legit? Should You Invest With Them?Is the United States Mint a scam or legit? Are they worth it?

No, I don’t think you should invest with them.


  • Decent product selection
  • Well-recognized brand
  • Full transparency


  • Lack of personalization
  • Risk of hidden fees and charges
  • No gold IRA services available
  • Received many complaints for poor customer service
  • Poor customer reviews online

I believe there are plenty of better options available for you.

United States Mint is a precious metals dealer that has been in business since 1792. They have only 1 star rating on Better Business Bureau. The company is also not rated and accredited by BBB. The company also has a 3 rating on Trustpilot and a 4.4-star rating on Google Reviews. On Yelp, the company has only 2 star rating.

Whether or not this company is legitimate is a matter of opinion there was no publicly available information about its founder and owner.

Before you make any final decision, I recommend checking out our top gold IRA providers.

There, you will find out what the industry’s best has to offer. Also, it will ensure you make an informed decision.

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Each state has its regulations and rules, so we’ve sorted and found the best Gold IRA company for each state.

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