American Gold Exchange Reviews 

American Gold Exchange
American Gold Exchange is a precious metals dealer with an impressive product selection consisting of gold, silver, platinum and palladium. However, they have received plenty of complaints online.
Fees & Charges
Honesty & Transparency
Customer Service
Decent product selection
A+ BBB rating
Lack of transparency
They are a regional business and not very popular
Complaints about poor customer services
No live chat option is present on its website
Expert Score

What is American Gold Exchange?American Gold Exchange Locations, Email, Phone, Services

American Gold Exchange, most commonly known as AGE, is a precious metal and rare coins dealer in the United States and Europe.

American Gold Exchange company logo

Since its commencement in 1998, the company has significantly progressed until it reached success. Today, American Gold Exchange boasts of being one of the major dealers in the precious metal industry in the US and Europe.

The company specializes in dealer-to-dealer trading and direct sales to its audience. American Gold Exchange caters to a myriad of suppliers from the USA and Europe.

With the company’s experience and flawless strategy, they own an unlimited inventory of the finest precious metals such as gold, silver, palladium, and platinum.

  • Address: 4210 Spicewood Springs Rd Suite 100, Austin, TX 78759, United States
  • Phone: +1 800-613-9323
  • Email:
  • Website:

People Behind American Gold Exchange: CEO, Owner, Co-Founders & MoreWho owns American Gold Exchange? What is the management team behind American Gold Exchange?

On its website, American Gold Exchange does not provide any information about its executive team. On the Internet, there are only 3 employees’ names available. This is strange because prospective customers would want to know who runs the company before they choose them.

This is a not good sign since a lack of transparency invalidates a company and raises serious red flags.

Dana Samuelson: President

Dana Samuelson

Dana Samuelson is the President of American Gold Exchange, Inc. He has 42 years of experience buying and selling precious metals including rare US gold coins. Dana claims, his company has an exceptional national reputation for integrity, constantly good customer service, reliability, and transparent pricing. He claims that he and his team have received the support of a number of national newsletter writers, educational conference promoters, and private investors in the financial, market analysis, real estate, and tax professional industries

Jason McLerran: Director of Operations

Jason McLerran

Jason McLerran is the Director of Operations at American Gold Exchange. He joined the firm in March 2005 and claims to be entirely responsible for every company operation. Jason previously worked as a Banker – Commercial Specialist at Chase for two years and as a Financial Advisor at Waddell & Reed.

Scott Patterson: Portfolio Manager

Scott Patterson

Scott Patterson is the Portfolio Manager at American Gold Exchange. he has been working there for over 14 years now. He claims he consults independent Private Investors in the acquisition of both tangible and intangible assets. Scott’s primary competency is in the research of commodities investments and guiding the negotiations of investing in various commodities (gold, silver, & platinum) and global markets. He has done bachelor’s degree in accounting and finance from Tulane University.

American Gold Exchange Products: Bullion Coins, Bars, And Rare CoinsAll products offered by American Gold Exchange

American Gold Exchange buys and sells a wide range of products and services. Although they specialise in gold, they also have other precious metals including silver, palladium, and platinum.

AmerGold website

Various metals in a variety of styles are available for purchase. Below is a list of some of their products.


You can sell all of your gold products straight to AGE. They provide cash-on-delivery payment options, whereby they will buy back any precious metal you have in return for cash on the spot.

Gold bullion coin

You can also mail them checks for the amount of the metal you are purchasing. This is undoubtedly one of their more popular options, especially for individuals wishing to sell their jewellery but who don’t want to go through the regular sales process that entails a lot of paperwork.


Any silver coins that you have can be sold to AGE directly. Whether they are brand-new or used, they will buy your silver coins directly from you. They buy all different kinds of silver items, including bars, coins, and billions.

Silver bullion coin

Many of their product details are available straight on their website. You can learn more about the products, the price they will charge for them, and other details on the website.

For instance, if you want to sell silver bars, you should go to their website and click on the “silver bars” area to find out how much they will pay.

Beware of Gold IRA scams. Recently several scams have been charged by the authorities. Companies such as Regal Assets, Safeguard Metals and Red Rock Secured defrauded hundereds of retirees like you and me. I strongly suggest you learn how to identify gold IRA scams. You can request a free guide using the button below:


Platinum bullion

Any platinum items you own will also be bought by American Gold Exchange. When it comes to purchasing things made of platinum, they provide many possibilities. On their website, under the platinum area, you can typically find the most current and exact price they will pay for your platinum products.


They will buy and sell palladium items to you. Whether you’re interested in bars, coins, or bullion, they have a wide selection to choose from.

Silver bullion coin

If you want to get rid of any of the products, they would even buy them back. Many of the answers you’ll need are available right there on their website. Additionally, they provide you with information regarding the product’s value and the price they are willing to pay.

How to Invest in American Gold Exchange IRA?Step-by-step guide for investing in American Gold Exchange IRA

To invest in a American Gold Exchange IRA, follow these general steps:

  1. Open a Self-Directed IRA Account: Fill out an IRA form to open a self-directed IRA account with one of their trusted custodian partners. You’ll also need to choose an IRA-approved storage facility for your precious metals.
  1. Fund Your IRA Account: Once your self-directed IRA account is set up, work with your custodian to fund your account with cash, rollover funds, or a combination of both.
  1. Choose Your Precious Metals Products: It offers a selection of IRA-approved precious metals products, including gold, silver, platinum, and palladium coins and bars. Choose the products you want to invest in.
  1. Place Your Order: Place your order with American Gold Exchange for the selected precious metals products. You’ll receive a quote with the total cost of your order, including applicable fees.
  1. Direct Your Custodian to Make the Purchase: After placing your order, you’ll need to direct your custodian to make the purchase on your behalf. Your custodian will provide you with the necessary paperwork to complete this step.
  1. Store Your Precious Metals: Once your purchase is complete, it will ship your precious metal products to your chosen IRA-approved storage facility for safekeeping.

However, I don’t recommend opening an IRA with them. Why? Because there are plenty of better options available for you.

Opening a precious metals IRA is a major decision. That’s why I suggest checking out our top gold IRA providers list. There, you can find the best precious metals dealer of your state and choose accordingly.

Also, the list will help you understand what the industry’s best has to offer and what you might miss out on.

American Gold Exchange Fees and Charges: Do they overcharge?What are their fees? Do they have hidden fees?

American Gold Exchange offers free shipping on orders of $999 or more. Customers can now place orders online or via telephone. 

Customers can pay with a bank wire, money order, personal check, cashier’s check, credit card or cryptocurrencies of their choice. 

American Gold Exchange fees screenshot

Furthermore, online orders have a $15,000 credit card payment limit and a $50,000 Bitcoin payment limit. Orders up to $50,000 can also be online with a 5% credit card deposit to retain your order until full payment is received via other methods. Orders over $50,000 must be placed via telephone.


The customer’s payment for the balance due is processed immediately upon receipt. In most cases, the company will ship their order according to the following schedule:

  • Bank wire – Ships in 2 to 3 business days
  • Money order – Ships in 7 business days
  • Personal check – Ships in 7 business days
  • Cashier’s check – Ships in 7 business days

Payment Method

Telephone orders can be paid by a credit card, a bank transfer, a money order, a personal check, a cashier’s check or a variety of cryptocurrencies.

  • Credit card orders are limited to $15,000 and will include a 4% processing fee.
  • American Gold Exchange accept Visa, MasterCard, American Express, and Discover.
  • Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Wrapped Bitcoin (WBTC), Dogecoin (DOGE), Litecoin (LTC), Shiba Inu Coin (SHIB), and five USD-pegged stablecoins (GUSD, USDC, USDP, DAI, and BUSD) are accepted as payment methods. The processing cost is 2% of the entire value of the transaction.
  • AGE also accepts Zelle payments via their bank. Customers’ banks must also support Zelle.

Return Policy

American Gold Exchange offers a 14-day return policy for a full refund on any certified classic U.S. coins dated pre-1933, with the exception of Specials, Common Date U.S. Gold Coins, and Common Date U.S. Silver Dollars (see below). 

This return privilege is automatically waived for any order paid 14 days or more after the original order date.

Because the pricing of these coins is directly linked to the gold and silver markets, the company cannot give refunds. If you have an issue with any of the coins, the firm will replace them.

Companies like Augusta charge ZERO fees for up to 10 years and allow you to choose your own gold & silver. American Gold Exchange on the other hand provides fewer options.

>>>Get in touch with the #1 rated gold IRA company of 2023<<<

American Gold Exchange Reviews and Complaints: BBB, Trustpilot, Yelp & GoogleRead all the American Gold Exchange reviews & complaints

Better Business Bureau (BBB)

American Gold Exchange has a 4.5 rating out of 5 on the Better Business Bureau (BBB) based on 2 customer reviews. According to the BBB, the company has been in operation for 24 years. Since 2009, the business has been accredited.

American Gold Exchange BBB page. They have an A+ rating.


American Gold Exchange has got a 5 out of 5 stars on Trustpilot based on numerous customer reviews. There are 2, 695 customer reviews in total, with the majority of them being favourable and praising customer service and the company’s offerings. Customers have also praised the team, stating that they are highly competent and willing to answer any of their queries.

AmerGold Trustpilot page.


AGE has a total of 3.5 out of 5-star ratings on Yelp, based on 5 customer reviews and complaints. Customer reviews include positive as well as negative reviews, where customers have appreciated the services as well as complained about rude employees.

American Gold Exchange Yelp page screenshot.
American Gold Exchange has received multiple complaints on Yelp and Trustpilot

American Gold Exchange has received several unresolved complaints from customers. There are also several unresolved negative reviews on different platforms. Our #1 rated gold IRA company has ZERO unanswered complaints on BBB.


According to Google, American Gold Exchange has a 4.8 rating out of 5 based on 58 customer reviews. Customers mostly gave favorable reviews, and the majority of them praised the company’s services and staff.

American Gold Exchange Google reviews

Positive Reviews:

#1. A satisfied customer talked about her great experience, saying When she contacted American Gold Exchange to inquire about precious metals, Tom, the Account Manager, answered the phone and was quite patient with a novice investor. Since then, he has been her go-to advisor. The customer also stated that she was treated with professionalism throughout all transactions and highly recommends this company.

AGE reviews on Google.

#2. A customer stated that when he decided to start investing in precious metals, he sought advice from a trusted friend who suggested he contact John McDonald at AGE. The customer went on to say that John was excellent at answering all of his queries as a new investor. Lastly, he stated that he received exceptional customer service.

American Gold Exchange review saying they are great for new investors.

#3. A satisfied AGE customer shared his experience, adding that he was impressed with AGE’s polite and competent team members. He contacted someone who provided him with a very positive first experience in the buying of gold and silver coins. The customer was pleased with AGE’s services and stated that he would return them again in the future.

American Gold Exchange reviews on Google. It says they are impressive.

Negative Reviews:

#1. A customer expressed his dissatisfaction with American Gold Exchange, claiming that he emailed AGM member Paul and never received a response. He also shared his dissatisfaction with the quality of gold coins.

American Gold Exchange complaints on Google. They are disappointing.

#2. A customer stated that the American Gold Exchange employee he interacted with was rude and unprofessional. He went on to say that there are plenty of other companies that provide excellent client service.  The customer also stated that this is his second review because the owner of Yelp removed his first, which is quite suspicious.

American Gold Exchange complaints on Yelp. It says they are a ripoff.

#3. An unhappy customer claimed It took weeks for him to get his gold from AGE. He can also no longer use a credit card to make purchases here. He is now purchasing from a different company.

American Gold Exchange complaints on Trustpilot. It alleges they take too long to process orders.

American Gold Exchange Lawsuits: UniCourt & Justia Have any customers sued American Gold Exchange?


On 31 August 2020, Sosa filed a Civil Right Disability Discrimination lawsuit against American Gold Exchange.


Leroy Hocks filed a Civil Rights lawsuit against AGE.

Is American Gold Exchange Legit? Should You Invest With Them?Is American Gold Exchange scam or legit? Are they worth it?

No, I don’t think you should invest with them.


  • Decent product selection
  • A+ BBB rating


  • Lack of transparency
  • They are a regional business and not very popular
  • Complaints about poor customer services
  • No live chat option is present on its website

The American Gold Exchange is not a scam, it is a reputable company that provides good service and products. However, there are a few aspects that are inappropriate, such as no information on their team members on their website and the fact that they have been in the business for over 25 years but still have such a limited online presence.

Certainly, there are plenty of better companies with larger product catalogs and more specialization.

I recommend you check out our top gold IRA providers of 2023. That way, you can see what the industry’s best has to offer.

If you want to learn more about gold IRAs, you can check out this free guide:


On the other hand, you can find the best gold IRA provider of your state below.

Each state has its own regulations and rules, so we’ve sorted and found the best Gold IRA company for each state.

Find the best Gold IRA company in your state