What is Crown Bullion?Crown Bullion Locations, Timings, Email, Phone, Services
Crown Bullion was established in the year 2011, headquartered in Dallas, Texas. The company specializes in facilitating precious metals transactions through both in-person interactions and phone sales. Notably, in 2022, Crown Bullion earned recognition from the Better Business Bureau (BBB) and was accredited with an A+ rating. This accreditation was indicative of the company’s commitment to maintaining high standards of business conduct and customer satisfaction.
However, there has been a shift in the company’s BBB status in 2023. The BBB revoked its accreditation, leading to a change in its rating to Not Rated by BBB. This transition in status could potentially raise questions about the company’s adherence to the BBB’s accreditation criteria. The shift in BBB status in 2023 raises questions that potential clients might consider when evaluating the company’s current standing and reliability.
Crown Bullion claims to offer products tailored for establishing precious metal Individual Retirement Accounts (IRAs). Their portfolio includes a range of coins, bullion, and bars that are approved for inclusion in these specialized investment accounts. This offering caters to investors seeking to diversify their retirement portfolios with precious metals.
On platforms such as the BBB website and Google, Crown Bullion has garnered numerous favorable reviews from customers. These positive testimonials often highlight the company’s excellence in customer service, reinforcing the notion that its commitment to client satisfaction has been well-received.
Crown Bullion’s product selection extends to various precious metal offerings, catering to both investors and collectors. Among their gold products, customers can find options such as the American Buffalo, Australian Kangaroo, Canadian Maple Leaf, and Credit Suisse bars.
Address: 901 s Main St Dallas, TX
Phone: (888) 568-6852
Monday – Friday: 6 am – 5 pm PST
Saturday & Sunday: Closed
People Behind Crown Bullion: CEO, Owner, Co-Founders & MoreWho owns Crown Bullion? What is the management team behind Crown Bullion?
Colby Cockburn (Senior Account Executive) at Crown Bullion:
Colby Cockburn holds the position of Senior Account Executive at Crown Bullion. In this role, he assumes a pivotal role in the company’s operations, particularly in the realm of customer relations and account management. As a Senior Account Executive, Colby is likely responsible for fostering strong client relationships, addressing inquiries and concerns, and facilitating transactions related to precious metals.
His seniority implies a depth of experience and expertise in the field, suggesting that he possesses a comprehensive understanding of the products and services offered by Crown Bullion. This expertise likely extends to the intricacies of various precious metals, market trends, and investment strategies.
Given his title, Colby Cockburn’s position likely entails a heightened level of responsibility, possibly involving mentoring and assisting other account executives, as well as contributing to the overall strategic direction of the company’s precious metal offerings.
As a point of contact for clients, Colby may be a critical bridge between Crown Bullion and its customers, ensuring that inquiries are promptly addressed, transactions are executed smoothly, and customer needs are met to the best extent possible.
NO MORE INFORMATION ABOUT ANY OTHER MEMBER:
One significant area of concern when it comes to Crown Bullion’s website is the marked lack of transparency regarding key figures within the organization. Information about the founder, owner, CEO, and other pivotal members of the company is conspicuously absent. This omission can be particularly concerning for individuals seeking to establish trust and credibility in their dealings with the company.
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Transparency about the leadership team is a fundamental aspect of building confidence in any business relationship. Knowledge of who is steering the company, their qualifications, experience, and values, lends authenticity and accountability to the organization. Clients often rely on this information to assess the track record and expertise of the leadership team, which can greatly influence their decisions to engage in business transactions.
The absence of details about key members could leave customers in a state of uncertainty and might even be perceived as a red flag. In a world where online interactions play a significant role in commerce, divulging this information is a cornerstone of building trust and fostering long-lasting relationships.
Crown Bullion Products: Bullion Coins, Bars, And Rare CoinsAll products offered by Crown Bullion
To the best of our understanding, Crown Bullion presents two distinct services, although with some uncertainty due to the unconventional format of their website.
What is evident is that the website facilitates the acquisition of various gold, silver, platinum, or palladium products, encompassing both coins and bars. The available content is contingent upon the items in stock, mirroring the limitations of other websites in this regard. Regrettably, despite having an account or previous dealings with Crown Bullion, the website does not allow for placing orders directly online. Instead, each individual product page bears the label “call for price.”
Fortunately, these product pages do provide substantial details about each item. During our review, inventory appeared to be notably limited, encompassing five gold and silver products, four platinum products, and two palladium products. This is where the complexity begins. While these items are categorized under gold, silver, platinum, and palladium, there’s an additional category labeled “IRA eligible precious metals” featuring 12 more products.
Curiously, selecting these products leads to the same product page as other precious metals, suggesting they may or may not be suitable for purchase within a precious metal IRA.
Adding to the perplexity is the lack of an option to initiate an IRA account on the website. Although a contact phone number and email address are provided, the feasibility of opening an IRA remains unclear. For IRAs, precious metals must be stored in a facility approved by the IRS and cannot be dispatched to the home of an IRA holder.
Based on our experience, It’s an unusual experience navigating a website that lacks clarity concerning its offered services, but that appears to be the scenario here.
How to Invest in Crown Bullion IRA?Step-by-step guide for investing in Crown Bullion IRA
To invest in a precious metals IRA through Crown Bullion are the general steps:
Open a Self-Directed IRA
Select an IRA company that handles opening precious metals IRA accounts and fill out an application. You can work with Crown Bullion to recommend an IRA company and provide the necessary paperwork. However, I don’t recommend doing so.
Fund Your IRA
Once you have selected an IRA company, you can move your funds into your new IRA account. You can work with the IRA company representative to transfer or rollover funds into the new account.
Select a Precious Metals Dealer
One of the forms you need to fill out along the way is typically called a Buy Direction Letter. This is where you list the precious metals dealer you have selected, such as Crown Bullion.
Decide Which Precious Metals to Purchase
You can choose to invest in gold, silver, platinum, or palladium for your IRA. There are some restrictions regarding fineness requirements and allowable coin types, so it’s important to get guidance from Crown Bullion.
Place Your Order
Once the funds are available in your IRA account, you can call them to place your order for the desired precious metals.
However, I don’t recommend opening an IRA with Crown Bullion. Why? Because there are plenty of better options available for you.
Opening a precious metals IRA is a major decision. That’s why I suggest checking out our top gold IRA providers list. You can find your state’s best precious metals dealer and choose accordingly.
Also, the list will help you understand what the industry best has to offer and what you might miss out on.
You can get a free guide on gold IRAs below. It will help you understand the process.
Crown Bullion Fees and Charges: Do they overcharge?What are their fees? Do they have hidden fees?
The absence of any listed information represents a substantial drawback that gives rise to significant issues. The company’s website lacks transparency when it comes to detailing the services it provides, the means to access them, and the associated costs.
A particular concern arises with the way gold prices are handled. Unlike many of its competitors who do list the prices of their products, Crown Bullion’s website requires customers to make direct inquiries for current gold prices. This approach, while somewhat unusual, contrasts with the practice of other businesses that offer clear and up-to-date pricing despite the dynamic nature of the gold market.
Transparency is Important
All gold IRA companies are NOT the same. We’ve done the hardwork for you and found the most transparent gold IRA company with the highest rating by customers.
Moreover, while Crown Bullion does offer storage services, the website omits any details regarding the fees associated with these services. This information gap leaves consumers uninformed about the costs they would incur for storing their precious metals.
The lack of comprehensive and readily accessible information creates a noteworthy drawback for potential clients, leaving them uncertain about the company’s offerings, pricing structure, and additional expenses such as storage fees. This lack of clarity could potentially hinder informed decision-making and customer trust.
Companies like Augusta charge ZERO fees for up to 10 years, allowing you to choose your gold & silver. Crown Bullion on the other hand provides fewer options.
Social Media Presence of Crown Bullion:Twitter, Facebook, LinkedIn & Instagram
Crown Bullion Twitter Page:
The company has an account on Twitter. They have only 2 followers and are following 2 accounts. Crown Bullion joined Twitter in June October 2021.
Crown Bullion Facebook Page:
The company has 36 followers with 23 likes on its Facebook account. On Facebook, the company has no star ratings or reviews.
Crown Bullion Instagram Page:
Crown Bullion has an Instagram profile with only 4 followers. Only 2 posts have been shared till now. They are following no accounts.
Crown Bullion LinkedIn Page:
The LinkedIn page of Crown Bullion boasts 13 followers, indicating its growing online presence. The company is composed of a compact team of 11 to 50 employees. While their workforce might be relatively small, 3 of their staff members have established profiles on LinkedIn.
Crown Bullion YouTube Account:
Crown Bullion’s presence on YouTube is modest, with just a single subscriber. Their video content is also limited, comprising only three videos posted thus far. These videos have collectively garnered a total of 103 views. Crown Bullion joined the YouTube platform on November 10, 2022.
Crown Bullion Reviews and Complaints: BBB, Trustpilot, SitejabberRead all the Crown Bullion reviews & complaints
Better Business Bureau (BBB):
On the Better Business Bureau website, Crown Bullion has 4.27 stars out of 5-star ratings. The business has only 11 customer reviews. They have been in the industry for 12 years. A total of 14 complaints have been filed and closed against the company.
The company’s overall performance and customer interactions have been consistently decreasing, which leads to its NR rating. The 4.27 stars could indicate that reviews were generally positive, but there might have been minor issues or room for improvement. The company’s BBB accreditation is also Revoked by BBB.
Crown Bullion has received some complaints.
Crown Bullion has received several unresolved complaints from customers. There are also several unresolved negative reviews on different platforms. Our #1 rated gold IRA company has ZERO unanswered complaints on BBB.
On Trustpilot, Crown Bullion has 3.9 stars out of 5-star ratings based on 43 customer reviews. Mostly, all the reviews are positive. Based on these ratings, they are in a great state in Trustpilot. The customer praised their services and products. In contrast, there are some complaints too regarding products and their shipping.
On Google, Crown Bullion has 4.6 stars out of 5-star ratings based on various customer reviews. There are 63 customer reviews on Google, and most of them are positive. Customers praise the company’s excellent customer service, professionalism, and expertise.
Some Positive Reviews:
#1. Yovanie Benitez reports acquiring gold in the recent past, and it was delivered within a span of two weeks. While he is currently in the midst of transferring his IRA, he acknowledges the substantial guidance Crown Bullion has provided throughout this undertaking.
#2. Stephanie Ramirez shares that both she and her father have engaged in transactions with Crown Bullion for approximately two years, a choice they consider to be the most beneficial. They highlight the company’s reliability, transparency, promptness, and the exceptional qualities of their staff. Stephanie emphasizes the consistent effort to ensure customer satisfaction and concludes by expressing their pleasure in conducting business with them.
#3. Mary commends the customer service for their exceptional assistance in addressing any inquiries she had. She successfully received her precious metals at her residence and holds the view that this company is outstanding, featuring an amiable staff. She enthusiastically endorses the idea of investing with them and expresses intent to return in the future.
#4. Sofia expresses her contentment with the decision to engage with the Facebook ad, leading to an immediate call response. She recounts how the company efficiently managed her rollover process, maintaining consistent updates throughout. She extends her sincere gratitude for their assistance in facilitating the rollover and acquiring her precious metals.
#5. Amanda Guardado expresses Crown Bullion as her preferred company for dealing with precious metals. Despite being a relatively new investor, she has encountered multiple instances of commendable customer service within the few months she has been investing. Without hesitation, she wholeheartedly recommends this company.
Some Negative Reviews:
#1. Gary emphatically declares “SCAM SCAM SCAM!!!!!” He shares his experience of the company assisting individuals in moving funds from their 401K or IRA into a self-directed IRA, followed by the purchase of their bullion coins, which he claims will never be physically received. He discloses consulting with a lawyer who is well-versed in the intricacies of their fraudulent scheme.
#2. Tom Sawyer recounts a troubling experience where he sent a substantial sum of money to the company, only to discover that he was shorted by 15 ounces of gold. He further mentions the sudden disappearance of his account manager, Mr. Michael Gavyn, right after the funds were transferred. Tom asserts that the company is engaged in fraudulent activities and goes on to reveal that the victim of their deceit is a 77-year-old disabled veteran. He strongly advises staying away from these unethical individuals, referring to them as crooks.
#3. According to James, the company operates like a black hole, with no product received and no refund provided. He labels the situation a complete fraud, having waited for a span of two months with no resolution.
#4. Dylan Lichtenstein warns that the company’s practices involve confiscating your car and car keys, ultimately leaving you without transportation and in a difficult situation.
#5. Jim Obrien raises concerns about a company he deems untrustworthy, labeling it a “SCAM COMPANY.” Despite waiting for over a month, he has yet to receive the ordered product. Despite complying with their request for refund information and wiring details, he has not witnessed any resolution. His message is a cautionary one: “BEWARE.”
Our top companies have a lean background and aren’t involved in any kind of major legal dispute. You can check out the list here.
Is Crown Bullion Legit? Should You Invest With Them?Is Crown Bullion a scam or legit? Are they worth it?
No, I don’t think you should invest with them.
Decades of industry experience
Not a BBB-rated business
Lack of transparency regarding IRA Services
Revoked accreditation by BBB
Risk of hidden fees
Received many complaints for poor customer service
No information about its founder and CEO
I believe there are plenty of better options available for you.
Crown Bullion is a precious metals dealer that has been in business since 1995. They have no ratings with 4.27 stars on the Better Business Bureau. However, they are not accredited by BBB. The company also has a 3.9 rating on Trustpilot and a 4.6-star rating on Google Reviews.
Whether or not this company is legitimate is a matter of opinion there was no publicly available information about its founder and owner.