Dallas Gold and Silver Exchange Reviews

Dallas Gold and Silver Exchange Reviews
Dallas Gold and Silver Exchange
Verdict
Dallas Gold and Silver Exchange is a jewelry and precious metals dealer based in Dallas, Texas with multiple locations in North Texas. They have been in the industry since 1965 and provide customers with gold, silver, platinum and palladium bullion products as well as Rolex watches, gemstone jewelry and more.
Fees & Charges
Honesty & Transparency
Reputation
Customer Service
Product Selection
Pros
Over 50 years of experience
Received hundreds of positive reviews
Cons
No gold IRA services
Lack of transparency
3.3
Expert Score

What is Dallas Gold and Silver Exchange?

Dallas Gold and Silver Exchange is a jewellery and precious metals dealer based in Dallas, Texas with multiple locations across northern Texas. 

Dallas Gold and Silver Exchange logo

Their headquarters is located at 13022 Preston Rd, Dallas, TX 75240 and its contact number is 972-484-3662. 

They buy and sell gold, silver, platinum and palladium products.

Dallas Gold and Silver Exchange website

Moreover, you can buy and sell wedding jewellery, diamonds and watches here. 

Established in 1965, the company has developed a solid reputation for itself in the market. The various Dallas Gold and Silver Exchange locations are:

  • Dallas, TX
  • Euless, TX
  • Frisco, TX
  • Grand Prairie, TX
  • Grapevine, TX
  • Lewisville, TX

They boast of being the largest and most trusted buyer of bullion coins and bars in North Texas. 

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People Behind Dallas Gold and Silver Exchange:

Unfortunately, DGSE doesn’t share any information about its leadership or executive team on its website. They haven’t created any social media profiles to share such information as well. 

This can be rather disappointing for consumers who value transparency. 

According to news and press releases, the current DGSE CEO is John R. Loftus. He became the chairman of the board, president and CEO in December 2016.

Dallas Gold and Silver Exchange CEO

Before becoming the CEO of Dallas Gold and Silver Exchange, John had served as the top executive of DGSE’s fellow firm, Elemental. Elemental melts, mints, sells, ships and stores precious metals. 

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Also, John Loftus is the founder of NTR Metals LLC, a firm specializing in refining precious metals for jewellers, pawnbrokers and other metal industry clients. 

Still, it was quite surprising to see no ‘About Us’ page on DGSE’s website. A 2016 study revealed that 94% of consumers prefer transparent businesses. However, DGSE isn’t the only firm which lacks such transparency, there are several precious metals firms which hesitate to share this information. Some prominent examples are Houston Numismatic Exchange, Missouri Coin Company and Midwest Coin and Collectibles.

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Can You Invest in a Gold IRA with Dallas Gold and Silver Exchange?

No, there is no mention of gold IRA services on the website of Dallas Gold and Silver Exchange. 

While the company has several IRA-eligible products in its catalog, it would be better for you to go with a firm that specializes in this field. 

Investing with a gold IRA specialized firm would help you get better guidance and access to a broader inventory. Some prominent specialist firms are Birch Gold Group and Augusta Precious Metals

Dallas Gold and Silver Exchange Products:

Dallas Gold and Silver Exchange have an impressive product catalog consisting of bullion coins & bars, watches and jewellery. You can find gold, silver, platinum and palladium products to purchase. 

Here is a detailed overview of their product catalog: 

Bullion Products:

Gold Products:

Dallas Gold and Silver Exchange Gold Coins

The DGSE gold catalog consists of all the popular bullion products including the following:

  • American Gold Buffalo
  • Canadian Gold Maple Leaf
  • Chinese Gold Panda 
  • American Gold Eagle
  • South African Gold Krugerrand
  • Gold Mexican 50 Pesos
  • Australian Gold Kangaroo
  • Austrian Gold Philharmonic
  • Gold 20 Franc French Rooster

And many others. 

You can also find gold bars of various sizes at Dallas Gold and Silver Exchange. 

Silver Products:

While their gold selection is quite impressive, I can’t say the same about their silver inventory. You would only find the following silver products here:

  • Silver Bars and Rounds
  • American Silver Eagles
  • Pre-1965 Silver Coins

Platinum Products:

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Their platinum selection contains the following products:

  • Australian Platinum Koala
  • American Platinum Eagle
  • Canadian Platinum Maple Leaf
  • Platinum Bars (Multiple Sizes)

Palladium Products:

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Despite being a popular bullion investment among IRA investors, palladium doesn’t have many products available and at Dallas Gold and Silver, you would only find Canadian Platinum Maple Leafs to invest in. 

Watches, Engagement and Jewelry Products:

Apart from bullion products, DGSE provides consumers with a wide variety of jewellery, engagement and watches to buy and sell. 

This includes:

  • Designer Jewellery (David Yuman, Tiffany & Co, etc.)
  • Diamond Jewellery
  • Rolex watches
  • New and pre-owned engagement rings
  • Vintage Jewellery
  • Gemstone Jewellery
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You can buy and sell these products at any one of their locations including Dallas Gold and Silver Frisco, Dallas or others. 

Repair Services:

If you have any jewellery in need of repair, the expert staff at Dallas Gold can help you. 

The company boasts of having a state-of-the-art repair facility with craftsmen that have decades of jewellery and watch repairing experience. Here, you can get repair, design, cleaning, polishing and warranty work done on your valuables. 

The company shares that they can finish some jobs even when you wait.

Moreover, you can get custom designs created for your jewellery. 

Some of the specialized jewellery repair services you can find here are:

  • Necklace repair
  • Earrings repair
  • Bracelet repair
  • Ring repair

Dallas Gold and Silver Exchange Reviews and Complaints:

Being in the industry for several decades, DGSE has established itself as one of the most popular places to buy and sell jewellery. There are hundreds of Dallas Gold and Silver Exchange reviews across different consumer platforms.

Dallas Gold and Silver Exchange ratings and reviews on BBB

Their BBB page has an A+ rating, an accreditation since 1990 and a 5 out of 5 stars rating based on 4 customer reviews. 

However, they have also received 1 complaint on that platform within the last 12 months.

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Furthermore, there are 64 Dallas reviews on their Yelp page. Their rating is 4 out of 5 stars based on those reviews. Most of the positive reviews praise the company for being knowledgeable. 

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For example, Greg highlights that he his wife and have been very happy since they found Dallas Gold and Silver Lewisville. He highlights that the staff here is very knowledgeable about precious metals and everything that sparkles. 

However, the place has received several complaints too. 

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For example, Josh highlights that the people at DGSE aren’t very personal with their service. He complains that he waited there for 20 minutes without any assistance. Although he planned to spend around $1000 there, the service quality made him leave the place. 

The Google listing of DGSE has the highest number of reviews. At the time of writing this review, it has 500+ Dallas Gold and Silver reviews. 

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The place has received an aggregate rating of 4.7 out of 5 stars. Clearly, the company has put a lot of effort into customer satisfaction and prioritizes it over other aspects of the business. 

Is Dallas Gold and Silver Exchange Legit?

Yes, Dallas Gold and Silver Exchange is a legitimate precious metals and jewelry firm. They have multiple locations across North Texas and are headquartered in Dallas, TX. The company has received hundreds of positive reviews across different platforms and is reputed for having experienced and knowledgeable staff.

Pros:

  • Over 50 years of experience
  • Received hundreds of positive reviews

Cons:

  • No gold IRA services
  • Lack of transparency

Furthermore, they provide clients with multiple jewellery and watch-related services including watch repair, necklace repair, custom designing, bracelet repair and others. 

The company’s product catalog has plenty of bullion products to choose from as well.

Dallas Gold and Silver Exchange only seems suitable for those who want to buy, sell and jewelery as well as some bullion products. If you’re looking to invest in an IRA or to conserve your wealth, they aren’t the best firm to go with.

That’s because there are a ton of other firms with more specialization. 

Finding a suitable gold IRA company can seem challenging but with the right resources, the search can become much easier and quick. To help you with your search, I have created the ultimate list of the top gold IRA companies of 2023. 

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