Fortress Gold Group Reviews

Fortress Gold Group
Fortress Gold Group
Fortress Gold Group is a reputed gold dealer with over three decades of industry experience. They offer a large selection of precious metals to choose from.
Fees & Charges
Honesty & Transparency
Customer Service
A+ BBB rating
AAA rating on BCA
Over 30 years of industry experience
Mixed reviews
Limited online presence
Expert Score

What is Fortress Gold Group?Fortress Gold Group Locations, Timings, Email, Phone, Services

Fortress Gold Group, established in 1995, is a California-based company specializing in precious metals and gold investments. Their primary focus is to assist individuals in safeguarding their wealth against the erosive forces of inflation and economic recessions. The company offers a diverse range of services, including gold IRA rollovers, the purchase of physical gold, silver, palladium, and the formulation of asset diversification strategies.

Find the Best Rated Gold IRA Company of Your State


Notably, as of 2021, the company’s website did not provide information about its CEO. Fortress Gold Group had received a fair rating from independent rating agencies, reflecting its reputation within the industry. Nevertheless, the company’s current status leaves its future trajectory uncertain. The fact that their Better Business Bureau (BBB) page remains active suggests that the company has not yet been officially disbanded.

Located in Sherman Oaks, California, with the zip code 91403, Fortress Gold Group primarily focuses on precious metals investments. They recognize the complexities of the precious metals market and aim to assist clients in devising the most suitable investment strategies.

Fortress Gold Group is committed to delivering high-quality investment solutions to both new clients and existing customers. However, it is important to note that they do not appear to be accepting new clients at the moment, and the company seems to be facing challenges, which may be linked to Chris Kline’s role in its management.

Fortress Gold Group
  • Address: 15303 Ventura Blvd #1060 Sherman Oaks, CA 91403-6630
  • Phone: (800) 777-6177
  • Website:
  • Email: [email protected]
  • Hours:
    • Monday-Friday:  8:00 A.M – 5:30 P.M PST
    • Saturday and Sunday: Closed

People Behind Fortress Gold Group: CEO, Owner, Co-Founders & MoreWho owns Fortress Gold Group? What is the management team behind Fortress Gold Group?

Ted Crisell (Senior Precious Metal Specialist):

According to LinkedIn, Ted Crisell holds the distinguished position of Senior Precious Metal Specialist at Fortress Gold Group. In this pivotal role, Mr. Crisell assumes responsibility for offering expert guidance and insights into the world of precious metals, with a focus on gold and silver. His extensive knowledge and experience enable him to provide valuable assistance to clients seeking to navigate the intricate landscape of precious metal investments.

As a Senior Precious Metal Specialist, Ted Crisell plays a crucial role in understanding each client’s unique financial objectives and risk tolerance.

He leverages this understanding to recommend tailored investment strategies that align with their goals, whether it involves safeguarding wealth against economic uncertainties, capitalizing on opportunities in the precious metals market, or diversifying their portfolios for long-term financial security.

All gold IRA companies are NOT the same. We’ve done the hardwork for you and found the most transparent gold IRA company with the highest rating by customers.
image 17

Justin Hightower (Precious Metals Consultant):

Justin Hightower holds the esteemed position of Precious Metals Consultant at Fortress Gold Group, and concurrently, he assumes the role of Sales Director at Priority Gold. In these dual roles, Mr. Hightower brings a wealth of experience and expertise to the field of precious metals investment.

In his capacity as a Precious Metals Consultant at Fortress Gold Group, Justin Hightower is tasked with providing clients with invaluable insights into the intricacies of the precious metals market. With a focus on metals such as gold and silver, he serves as a trusted advisor, offering guidance on the intricacies of precious metal investments.

Beware of Gold IRA scams. Recently several scams have been charged by the authorities. Companies such as Regal Assets, Safeguard Metals and Red Rock Secured defrauded hundreds of retirees like you and me. I strongly suggest you learn how to identify gold IRA scams. You can request a free guide using the button below:

Mr. Hightower assists clients in understanding the market dynamics, the potential for capital preservation and growth, and the role of precious metals in diversifying their portfolios. His wealth of knowledge in this sector equips him to provide strategic advice that aligns with each client’s unique financial objectives and risk tolerance.

Simultaneously, as the Sales Director at Priority Gold, Justin Hightower plays a pivotal role in overseeing the sales and marketing efforts of the organization. In this capacity, he is responsible for developing and executing sales strategies, cultivating client relationships, and ensuring that Priority Gold’s services align with the specific investment goals of their clientele. Mr. Hightower’s leadership in this role reflects his ability to drive growth and success in the competitive precious metals industry.

Given the intertwined nature of these roles, Justin Hightower’s expertise likely extends to a comprehensive understanding of market trends, economic factors, and geopolitical influences that impact the value of precious metals. This multifaceted knowledge equips him to offer clients well-informed investment strategies that address their financial needs and objectives.

image 18

Fortress Gold Group Products: Bullion Coins, Bars, And Rare CoinsAll products offered by Fortress Gold Group

Fortress Gold Group offers a diverse and comprehensive range of precious metal products, including gold, silver, and platinum bullion, as well as collectibles. Additionally, the company provides the option for clients to establish precious metals IRAs, enabling them to secure their retirement savings with the stability of gold or silver.

Here are some examples of the products featured in the Fortress Gold Group catalog:

Gold Products:

  1. Gold American Eagles
  2. Gold Canadian Maple Leafs
  3. Swiss 20 Franc
  4. Netherlands 10 Guilder
  5. French 20 Franc Napoleon
  6. British Sovereign
  7. Liberty Eagle
  8. $1 Indian Dollar
  9. $20 Saint Gaudens

Silver Products:

  1. Silver Canadian Maple Leafs
  2. Morgan Silver Dollar
  3. Peace Silver Dollar
  4. Walking Liberty Half-Dollar
  5. Franklin Half-Dollar
  6. Kennedy Half-Dollar

Platinum Products:

  1. Australian Platinum Koalas
  2. Chinese Platinum Pandas
  3. Canadian Platinum Maple Leafs
  4. American Proof Platinum Eagles

This comprehensive selection of products reflects Fortress Gold Group’s commitment to providing clients with a wide array of choices when it comes to their precious metal investments.

Whether clients are looking to diversify their portfolios, safeguard their retirement funds, or add collectible pieces to their collections, Fortress Gold Group aims to meet their specific investment needs through these various options. The availability of both traditional bullion and rare collectibles demonstrates the company’s dedication to catering to a broad spectrum of precious metal investors.

image 19

How to Invest in Fortress Gold Group IRA?Step-by-step guide for investing in Fortress Gold Group IRA

To invest in a precious metals IRA through Fortress Gold Group are the general steps:

  1. Open a Self-Directed IRA

    Select an IRA company that handles opening precious metals IRA accounts and fill out an application. You can work with Fortress Gold Group to recommend an IRA company and provide the necessary paperwork. However, I don’t recommend doing so.

  2. Fund Your IRA

    Once you have selected an IRA company, you can move your funds into your new IRA account. You can work with the IRA company representative to transfer or rollover funds into the new account.

  3. Select a Precious Metals Dealer

    One of the forms you need to fill out along the way is typically called a Buy Direction Letter. This is where you list the precious metals dealer you have selected, such as Fortress Gold Group.

  4. Decide Which Precious Metals to Purchase

    You can choose to invest in gold, silver, platinum, or palladium for your IRA. There are some restrictions regarding fineness requirements and allowable coin types, so it’s important to get guidance from Fortress Gold Group in this area.

  5. Place Your Order

    Once the funds are available in your IRA account, you can call them to place your order for the desired precious metals.

In my opinion, it would be best to search for an alternative company. Fortress Gold Group can be the good choice but not the best one.

Opening a precious metals IRA is a major decision. That’s why I suggest checking out our top gold IRA providers list. There, you can find the best precious metals dealer in your state and choose accordingly.

Fortress Gold Group Fees and Charges: Do they overcharge?What are their fees? Do they have hidden fees?

Fortress Gold Group doesn’t disclose any fee-related information on its website.

As a result, if you’re interested in finding out more about FGG’s fees, you’d need to get in touch with their team directly.

image 19

You can get in touch with them by visiting them in Sherman Oaks. On the other hand, you can contact them through their website or phone number.

It’s worth noting that it’s a common practice among bullion dealers to keep their fee-related information on a “need to know” basis.

Pro tip: You should get quotes from multiple precious metals dealers before you make your final decision.

This way, you’d be able to get the best deal possible and increase your profits as a result.

Companies like Augusta charge ZERO fees for up to 10 years, allowing you to choose your own gold & silver. Fortress Gold Group on the other hand provides fewer options.

>>>Get in touch with the #1 rated gold IRA company of 2023<<<

Social Media Presence of Fortress Gold Group:Twitter, Facebook, & Instagram

Facebook Page of Fortress Gold Group:

On its Facebook account, Fortress Gold Group has 4.7 followers. They have also received 4.7K likes and have no star ratings.

image 2

LinkedIn Page of Fortress Gold Group:

Fortress Gold Group has a LinkedIn profile with 153 followers. They also have 2 profiles of its employees on LinkedIn. Their company size is 11-50 employees.

image 1

YouTube Account of Fortress Gold Group:

On YouTube, Fortress Gold Group has only 13 subscribers. No videos have been posted to date. They Joined YouTube on 10 October 2014.


Instagram Account of Fortress Gold Group:

Fortress Gold Group has posted 52 times on Instagram since joining in August 2016, with just 14 followers and following 14 people.

image 3

This list will help you understand what the industry’s best has to offer and what you might miss out on. On the other hand, you can get a free guide on gold IRAs below. It will help you understand the process:


Fortress Gold Group Reviews and Complaints: BBB, Trustpilot, SitejabberRead all the Fortress Gold Group reviews & complaints


Fortress Gold Group has a low rating of 1.4 stars out of 5 on Trustpilot, based on 39 customer reviews. This rating indicates the company’s poor performance, which is not a good sign. The company is verified on Trustpilot and has claimed its profile, but the negative feedback from its customers raises concerns.

image 52

Google Reviews:

On Google, Fortress Gold Group has 4.8 stars out of 5-star ratings based on various customer reviews. There are a total of 27 customer reviews on Google, and most of them are positive, with customers praising the company’s excellent customer service, professionalism, and expertise.

image 53

Better Business Bureau (BBB):

As per the customer reviews on Better Business Bureau (BBB), Fortress Gold Group has received only 1 customer review with a rating of 1 star out of five stars. The business holds an A+ rating but is not accredited by BBB. The customers have expressed their disappointment with the company’s shipping services and the substandard quality of their products.

image 54

Business Consumer Alliance (BCA):

Fortress Gold Group has an AAA rating on the Business Consumer Alliance (BCA). They are not a member of the BCA platform and have no complaints, ratings, or reviews.

image 3

Yellow Pages:

On Yellow Pages, the Fortress Gold Group has a 5-star rating out of 5 stars. Only one customer reviewed them on this platform. They are since 28 years in the industry.

image 5


On Yelp, the Fortress Gold Group has an unclaimed profile on this platform. They have no reviews and ratings on this platform.

image 7

On Trustlink, the Fortress Gold Group has again 5-star out of 5-star ratings. A total of 23 customers reviewed them on this platform.

image 6

Some Positive Reviews:

#1. Dan Robbins expresses his complete ease in working with every member of the team at Fortress Gold Group. They adeptly addressed all his inquiries and facilitated the conversion of his entire IRA into precious metals. This strategic move was made to safeguard against potential market and bubble crashes driven by the substantial public debt.

image 15

#2. Steve applauds Rick Mata, Chris Kline, and the entire Fortress team as exceptional individuals. They possess both knowledge and reliability, offering valuable learning opportunities and fulfilling their commitments with consistency.

image 13

#3. David Torres praises Diego and the entire Fortress Gold team for their exceptional assistance in his gold purchase and IRA setup. He commends their efforts in keeping him well-informed and providing guidance throughout the process. David expresses gratitude and eagerly anticipates future collaborations with Fortress Gold.

image 12

#4. William, a newcomer to the world of investing in precious metals, expresses his deep admiration for the excellent treatment he received from Chris Kline and Christian Garcia. They patiently addressed his questions and never made him feel uninformed. William is enthusiastic about returning to Fortress when he’s prepared for future purchases or sales.

image 14

#5. George Siglin credits Fortress Gold for aiding him in converting an IRA into gold and silver. Their ongoing support in informing him about the necessary account maintenance requirements has boosted his confidence in this savings option. George particularly appreciates their personalized service.

image 16

Some Negative Reviews:

#1. In October 2012, Marie’s husband put $38,245.45 from his pension into Silver and gold coins through Fortress Gold Group, with Chris Kline as the seller. Chris mentioned that the remaining $28,128.75 would cover taxes and annual fees without Marie’s consent. Over five to six years, their investment vanished, and the coin value dropped to $9,882.57 by 2018.

Efforts to contact Chris Kline were in vain. When her husband retired, they contacted Equity Institutional to retrieve the coins, but the shipment never arrived, resulting in a $38,245.45 loss. They feel taken advantage of due to their lack of expertise, compounded by their inability to reach Chris or Fortress Gold.

image 4

#2. In 2015, Jerry Mulanax had an IRA rollover with Chris Kline’s guidance. He was surprised by undisclosed premiums of almost $1,200 on coins initially valued at about $1,400. This underscores the importance of being fully informed about costs from the outset and not relying on their transparency.

image 9

#3. Terrence Robeck thought he had a good deal by selling some of his silver due to increased prices of gold and silver. However, he sold it for $20 less per coin than his original purchase price because he couldn’t modify the transaction, feeling locked in.

image 11

Is Fortress Gold Group Legit? Should You Invest With Them?Is Fortress Gold Group a scam or legit? Are they worth it?

No, I should not recommend the to invest with them.

Fortress Gold Group is a precious metals dealer that has been in business since 1995. They have an A+ rating on the Better Business Bureau and an AAA rating on the Business Consumer Alliance. However, they have a 5-star rating on Yellow Pages and Trustlink. On Google the company has 4.8 star ratings.

Whether or not this company is a legitimate company is a matter of opinion.

Before you make any final decision, I recommend checking out our top gold IRA providers.

There, you will find out what the industry’s best has to offer. Also, it will ensure you make an informed decision.


  • A+ BBB rating
  • AAA rating on BCA
  • Over 30 years of industry experience


  • Mixed reviews
  • Limited online presence

Each state has its own regulations and rules, so we’ve sorted and found the best Gold IRA company for each state.

Our top companies have a clean background and aren’t involved in any kind of major legal dispute. You can check out the list here.