ITM Trading Reviews

ITM Trading Reviews
ITM Trading
A Mediocre Option
ITM Trading is a prominent precious metals dealer with several decades of experience. However, the company has received serious allegations of fraud in customer complaints.
Fees & Charges
Honesty & Transparency
Customer Service
A+ ratings on BBB
Over 27 years of industry experience
Limited product selection
Received many complaints for poor customer service
Mixed reviews
Serious allegations in customer complaints
Expert Score

What is ITM Trading?ITM Trading Locations, Timings, Email, Phone, Services

ITM Trading is a precious metals dealer and investment company headquartered in Phoenix, Arizona.

The company has been in operation since 1995 and specializes in providing clients with a range of precious metals products, including gold and silver bullion, numismatic coins, and IRA-approved gold products.

ITM Trading logo and office screenshot

ITM Trading claims to assist individuals in protecting and growing their wealth through strategic investments in precious metals.

The company offers a catalogue of precious metals products that can be purchased for personal ownership or included in self-directed Individual Retirement Accounts (IRAs). These products may include gold and silver bars, coins from various mints, and rare or collectable numismatic coins.

ITM Trading also provides educational resources and guidance to help clients make informed investment decisions. They offer market analysis, insights into economic trends, and trading strategies that aim to promote long-term wealth preservation and growth.

  • Address: 11201 N Tatum Blvd, Suite 250, Phoenix, AZ 85028
  • Phone: (888)696-4653
  • Email:
  • Website:

People Behind ITM Trading: CEO, Owner, Co-Founders & MoreWho owns ITM Trading? What is the management team behind ITM Trading?

ITM Trading is supported by a team of professionals with diverse expertise and roles. Here is some information about key individuals who are associated with ITM Trading:

People behind ITM Trading including Eric Griffin, Carl Fredrikson and Ryan Deegan.

Mr. Craig Griffin: Founder

Eric Griffin is the President and CEO of ITM Trading. He plays a crucial role in overseeing the overall operations and strategic direction of the company. founded ITM Trading in 1995. With over 40 years of experience in the precious metals industry, he brings extensive knowledge in trading and numismatics.

Mr. Eric Griffin: President & CEO

Now, Mr. Eric Griffin the son of Mr. Eric Griffin is the President and CEO of ITM Trading. He plays a crucial role in overseeing the overall operations and strategic direction of the company.

Eric Griffin, President and CEO of ITM Trading

Lynette Zang: Chief Market Analyst

Since 2002, Lynette Zang has served as Chief Market Analyst at ITM Trading. Zang has been involved in the markets in some way since 1964. Previously, she worked as a banker, and stockbroker, and studied world currencies.

She is very active on the ITM Trading YouTube channel, where she creates videos about her financial insights, precious metals, and other related topics.

You can have a look at her Instagram profile as well.

ITM Trading Products: Bullion Coins, Bars, And Rare CoinsAll products offered by ITM Trading

ITM Trading offers a wide range of precious metal products, including silver, gold, and platinum coins and bars. Their inventory is extensive, catering to individuals who are interested in holding precious metals in their IRAs. Many of the most popular IRA-approved products can be found in their catalog, providing retirement savers with options to diversify their portfolios with precious metals.

For collectors, ITM Trading also offers a selection of rare Pre-1933 gold coins, which can be of particular interest to those passionate about numismatics.

ITM Trading gold and silver coins screenshot

Some examples of the products available in ITM Trading’s catalog include:

  • Silver Austrian Philharmonic
  • Gold Britannia
  • Silver Australian Kangaroo
  • Platinum Australian Koala
  • Canadian Silver Maple Leaf
  • Gold Australian Kangaroo
  • American Gold Buffalo
  • Gold Austrian Philharmonic
  • Silver American Eagle
  • Gold American Eagle
  • Gold Canadian Maple Leaf
  • Silver Chinese Panda

These are just a few examples of the products you can find in ITM Trading’s catalog. However, this company does not currently offer any palladium products.

Beware of Gold IRA scams. Recently several scams have been charged by the authorities. Companies such as Regal Assets, Safeguard Metals and Red Rock Secured defrauded hundereds of retirees like you and me. I strongly suggest you learn how to identify gold IRA scams. You can request a free guide using the button below:

How to Invest in ITM Trading IRA?Step-by-step guide for investing in ITM Trading IRA

Time needed: 15 days

To invest in a precious metals IRA through ITM Trading, here are the general steps:

  1. Open a Self-Directed IRA

    Select an IRA company that handles opening precious metals IRA accounts and fill out an application. You can work with ITM Trading to recommend an IRA company and provide the necessary paperwork. However, I don’t recommend doing so.

  2. Fund Your IRA

    Once you have selected an IRA company, you can move your funds into your new IRA account. You can work with the IRA company representative to transfer or roll over funds into the new account.

  3. Select a Precious Metals Dealer

    One of the forms you need to fill out along the way is typically called a Buy Direction Letter. This is where you list the precious metals dealer you have selected, such as ITM Trading.

  4. Decide Which Precious Metals to Purchase

    You can choose to invest in gold, silver, platinum, or palladium for your IRA. There are some restrictions regarding fineness requirements and allowable coin types, so it’s important to get guidance from ITM Trading in this area.

  5. Place Your Order

    Once the funds are available in your IRA account, you can call them to place your order for the desired precious metals.

However, I don’t recommend opening an IRA with them. Why? Because there are plenty of better options available for you.

Opening a precious metals IRA is a major decision. That’s why I suggest checking out our top gold IRA providers list. There, you can find the best precious metals dealer in your state and choose accordingly.

Also, the list will help you understand what the industry’s best has to offer and what you might miss out on.

ITM Trading gold IRA process steps

ITM Trading Fees and Charges: Do they overcharge?What are their fees? Do they have hidden fees?

ITM Trading offers free shipping on most orders, although additional fees may apply for shipments to Hawaii, Alaska, and certain Postal Boxes. There is a minimum order requirement of $1,000 for all orders, except for shipments to California, which have a minimum order of $1,500.

Unfortunately, the company doesn’t disclose any fee-related information on its website.

This can be a major issue for most investors because it might expose you to the risk of facing “hidden charges”.

Plenty of shady service providers use ‘hidden fees’ to inflate how much they can charge a customer. In many cases, the investor doesn’t find out how much they are paying.

Hence, you should only deal with transparent companies.

Return Policy:

ITM Trading has a specific return policy in place. The company does not offer refunds on any purchase, except for Pre-1933 coins. Upon receiving your Pre-1933 coins, it is recommended to inspect and evaluate them immediately to ensure they match your order and meet your expectations in terms of quality and description.

However, the provisions are quite complicated. For example, if you don’t report the issue within 5 days, the company wouldn’t accept the complaint.

Furthermore, there are many complaints against them because of this issue as well.

Companies like Augusta charge ZERO fees for up to 10 years and allow you to choose your own gold & silver. ITM Trading on the other hand provides fewer options.

>>>Get in touch with the #1 rated gold IRA company of 2023<<<

ITM Trading Reviews and Complaints: BBB, Trustpilot, SitejabberRead all the ITM Trading reviews & complaints

Better Business Bureau (BBB):

On the Better Business Bureau website, ITM Trading has an A+ rating with 153 customer reviews. They are since 27 years in the industry. Only 3 complaints have been filed and closed in the last 3 years. This business is also BBB accredited.

ITM Trading BBB page. They have an A+ rating and 153 customer reviews.

Google Reviews:

On Google, ITM Trading has 4.9 stars out of 5-star ratings based on customer reviews. There are 315 customer reviews on Google, and mostly all of them are positive, with customers praising the company’s excellent customer service, professionalism, and expertise.

ITM Trading, Inc. google rating. They have 315 reviews.

Yellow Pages:

On Yellow Pages, ITM Trading has 5 out of 5-star ratings based on only 8 customer reviews. Customers are praising the company’s knowledgeable and friendly staff, quick shipping, and competitive prices.

Yellow Pages listing of ITM

Business Consumer Alliance (BCA):

On BCA, ITM Trading has again no star ratings. There they have a B company rating on the BCA website.


On Yelp, ITM Trading has 3.6 stars out of 5-star ratings based on 15 customer reviews. Reviews are a mixture of both positive and negative customer ratings.

ITM Trading complaints on Yelp. They have received 15 complaints on the platform.


On ShopperApproved, ITM Trading has 4.8 stars out of 5-star ratings based on 1,311 customer ratings and reviews. Mostly all the customers highly appreciate the company’s exceptional customer service, professionalism, and expertise. reviews on ShopperApproved. They have 1,311 ratings on the website.

Some Negative Reviews on trusted online platforms:

#1. Jo strongly asserts that the individuals associated with them are con artists. They claim that their mother’s retirement money was stolen by these individuals. Jo issues a stern warning, advising others not to engage with this company and to avoid any involvement with them.

ITM Trading scam complaint by Jo P. He alleges that the company stole his mother's retirement funds.

#2. Siobhan says that the sales staff at this company spoke quickly and did not allow any opportunity to ask questions. Siobhan felt unable to get a word in edgewise. They mention the use of scare tactics during the interaction. Based on this experience, Siobhan strongly advises against purchasing precious metals from them and suggests considering other alternatives.

Complaint about poor customer service and rude staff at ITM.

#3. Blair expresses a negative experience with them, describing it as terrible and deserving of zero stars. They mention encountering rude and disrespectful behavior during a phone conversation. Blair strongly advises against giving any money to this company, using the term “punks” to emphasize their dissatisfaction.

#4. Michael encountered difficulty when attempting to have his order shipped to a different address. He describes the process as not being user-friendly and expresses frustration with the experience.

ITM Trading complaint about shady business practices.

#5. Kim contacted them a week ago in an attempt to speak with an agent. They left a message and received a call back from Assistant Linnette, who was very helpful. Kim informed Linnette that they knew what they wanted to buy and that the conversation would only take a few minutes. He requested a callback from a representative. However, it has been one week since then, and Kim has not received a callback.

Kim acknowledges that ITM Trading may be busy, but they find the delay of one week to be excessive. Kim expresses appreciation for Lynette Zang and Linnette the assistant, but they feel less satisfied with the salesperson. He decided to move on to another company for their purchase.

Complaint about poor customer support and shady business tactics of ITM.

Some Positive Reviews on trusted online platforms:

#1. Justine recommends them for individuals seeking a team of professionals who are committed to providing guidance and education throughout the process of investing in gold. According to Justine, the company excels in walking its clients through every step and ensuring they are well-informed about gold investment strategies.

Positive ITM Trading reviews on how they help customers.

#2. Julie W. expresses appreciation for the assistance provided by them, emphasizing their helpfulness and thoroughness. According to Julie, the company effectively explained the significance of gold and silver and how to optimize their value.

#3. Becky shares a positive experience with them, specifically highlighting the exceptional guidance provided by Eric Rich. He tells that Eric was a phenomenal person to work with. He found his explanations to be very clear, and he maintained regular communication throughout the investment process.

Becky also commends the company for being a transparent company. Based on his experience, he highly recommends the company and expresses the intention to invest with them again in the future, specifically with Eric’s assistance.

ITM Trading reviews about their helpful staff.

#4. Lauri expresses gratitude for the educational support provided by this company. She appreciates the company’s knowledge and expertise in guiding them through the process. Lauri specifically mentions Mike as a great consultant who has provided valuable assistance.

Positive review on the gold IRA company praising their expertise.

#5. AI shares his initial experience with them, stating that things have been going well so far. He mention that it was his first time engaging with the company and he found themselves a bit slow in inputting the required information. However, he remains optimistic and hopes that the process will be smoother in the coming month.

ShopperApproved review praising ITM's customer support
ITM Trading has received many complaints on Yelp and Shopper Approved

ITM Trading has received several unresolved complaints from customers. There are also several unresolved negative reviews on different platforms. Our #1 rated gold IRA company has ZERO unanswered complaints on BBB.

Is ITM Trading Legit? Should You Invest With Them?Is ITM Trading scam or legit? Are they worth it?

No, I don’t recommend investing with them.


  • A+ ratings on BBB
  • Over 27 years of industry experience


  • Limited product selection
  • Received many complaints for poor customer service
  • Mixed reviews
  • Serious allegations in customer complaints

Although they are a prominent gold IRA dealer, they also have a lot of red flags.

With nearly 30 years of experience, ITM Trading has established itself as a reputable trading company. It is registered with various state regulatory agencies, which serves as a legitimate reference for potential clients. The company places a strong emphasis on transparency and investor education, making these principles central to its operations.

However, despite ITM Trading’s decent reputation and legitimacy, we do not recommend them as the optimal choice for gold investments or IRAs. There are other companies in the market that we have previously discussed on this website, which may offer more favorable options for these types of investments.


Ultimately, it is crucial to conduct thorough research and carefully evaluate different companies and their offerings before making any investment decisions. Consider factors such as reputation, customer reviews, fees, product selection, and customer support to ensure you choose the most suitable option for your specific investment needs and goals.

Each state has its own regulations and rules, so we’ve sorted and found the best Gold IRA company for each state.

Find the best Gold IRA company in your state