What is Money Metals Exchange?
Money Metals Exchange is a company that specializes in the buying and selling of precious metals, such as gold, silver, platinum, and palladium. It is an online-based precious metals dealer that provides a platform for individuals to purchase bullion coins, bars, and rounds, as well as other related products.
The company was founded in 2010 and is headquartered in Eagle, Idaho, United States. Money Metals Exchange aims to offer competitive pricing and a wide selection of precious metals products for both investors and collectors.
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They cater to individuals who are interested in diversifying their investment portfolios, hedging against inflation, or acquiring tangible assets.
Customers can browse and purchase various forms of precious metals through the Money Metals Exchange website. The company offers live pricing, allowing customers to see the current market prices for different metals. They also provide educational resources and market analysis to assist customers in making informed decisions about their precious metals investments.
In this review, you’ll find out if they are worth your money or not:
People Behind Money Metals Exchange:
Money Metals Exchange is a trusted resource for individuals seeking to safeguard their assets through investing in gold and silver bullion. The company has gained rapid growth and a stellar reputation by providing discreet and dependable services at competitive prices.
Stefan Gleason is the President of Money Metals Exchange. He launched the company in 2010 in response to the abusive practices of national advertisers who marked up coins to high premiums above their actual melt value.
Stefan Gleason
Gleason believes in offering precious metals priced near their actual melt value, making them accessible to the average investor. He has a background in newsletter publishing and has been actively involved in legislative projects related to sound money and the precious metals industry.
Clint Siegner is the Director and co-manager of Money Metals Exchange. In addition to his editorial role, Siegner oversees core company operations, employee training, compliance matters, and loan underwriting. He writes extensively on precious metals markets and the concept of sound money. Siegner has a business degree and brings experience in sales and management to the company.
Clint Seigner
Mike Gleason is another Co-Manager of Money Metals Exchange. He manages the company’s day-to-day activities and focuses on sales, customer service, inventory management, and product pricing. Gleason has a background in systems consulting and brings expertise in sales and logistics to the company. He hosts Money Metals’ weekly podcast and advocates for personal liberty, limited government, and the Austrian School of Economics.
Mike Gleason
Together, Stefan Gleason, Clint Siegner, and Mike Gleason lead Money Metals Exchange, providing customers with a trustworthy resource for investing in precious metals.
Money Metals Exchange Lawsuit: What Happened?
Cristian Sanchez filed a complaint against Money Metals Exchange LLC on March 2, 2021, in a New York federal court. The complaint alleges that the website of Money Metals Exchange, www.moneymetals.com, is not accessible according to WCAG 2.0 and WCAG 2.1 accessibility standards.
The specific issues mentioned in the complaint include:
- Lack of Alternative Text (Alt-text): The complaint alleges that graphics on the website lack alt-text. It is necessary for screen-reading software to provide descriptions of the graphics for visually impaired users.
- Empty Links and Redundant Links: The complaint mentions issues with links that do not contain text or have duplicate links pointing to the same URL. These issues can cause confusion for keyboard and screen-reader users.
- Linked Images Missing Alt-text: The complaint states that linked images without alt-text can cause problems for screen readers. After all, they are unable to provide a description of the image within the link.
- Logo Link and Site Function Issues: The complaint alleges that the company logo acting as a link to the homepage is not properly labeled. Certainly, it made it difficult for visually impaired users to interpret the purpose of the link. Additionally, menu drop-down options and text throughout the website are mentioned as being inaccessible to screen readers.
Based on these alleged accessibility violations, the plaintiff asserted multiple causes of action. This included violations of the Americans with Disabilities Act (ADA), the New York State Human Rights Law (NYSHRL), the New York State Civil Rights Law, and the New York City Human Rights Law (NYCHRL). The plaintiff sought injunctive relief, a declaration of non-compliance, certification of a class action, compensatory damages, interest, and attorney fees.
How to Invest in Money Metals Exchange IRA?
To invest in a Money Metals Exchange IRA, you can follow these steps:
- Research and Choose a Custodian: Money Metals Exchange recommends New Direction Trust Company (NDTC) as a custodian for their IRA services. However, you can work with any self-directed IRA custodian that allows investments in precious metals. Take the time to research different custodians, compare their fees, services, and reputation, and choose the one that best suits your needs.
- Set Up a Self-Directed IRA Account: Contact your chosen custodian and follow their instructions to set up a self-directed IRA account. You will need to provide the necessary documentation and information required to open the account.
- Select Your Precious Metals: After funding your IRA account, you can work with Money Metals Exchange to select the specific precious metals you want to invest in. Money Metals Exchange offers a wide range of gold, silver, platinum, and palladium bullion products. That is eligible for inclusion in a self-directed IRA. They provide competitive pricing and can help you make informed decisions based on your investment goals.
- Complete the Transaction: Once you have chosen the precious metals you wish to purchase, you’ll need to fill out the required forms. That way, the transaction will be complete.
However, I don’t recommend opening an IRA with them. Why? Because there are plenty of better options available for you.
Opening a precious metals IRA is a major decision. That’s why I suggest checking out our top gold IRA providers list. There, you can find the best precious metals dealer of your state and choose accordingly.
Also, the list will help you understand what the industry’s best has to offer and what you might miss out on.
Money Metals Exchange Products:
Money Metals Exchange boasts an extensive inventory of platinum, silver, gold, palladium, rhodium, and copper products. Their catalog includes a variety of coins and bars that are approved for inclusion in an IRA.
Such as the Silver American Eagle, Gold Austrian Philharmonic, American Gold Buffalo, Gold Canadian Maple Leaf, Gold American Eagle, Gold Australian Kangaroo, Palladium American Eagle, Platinum Britannia, and Platinum Australian Kangaroo.
In terms of gold pricing, Money Metals Exchange is highly competitive. Their 1-ounce gold bullion bars are listed at a mere $62 above the daily spot price. This represents a great deal compared to many other American dealers who typically offer gold bars at a premium of 5% or more, amounting to at least $85 based on current pricing. However, the situation is different for silver. Money Metals Exchange offers 1-ounce silver bullion products at $5.50 over the spot price. Certainly, that’s approximately 35% higher than the current market rate.
Money Metals Exchange Fees and Charges:
Unfortunately, Money Metals Exchange doesn’t share much fee-related information on its website. However, they accept multiple payment methods:
- Credit or Debit Card: Payments made with a credit or debit card typically clear within 1-2 calendar days. However, there is a maximum purchase limit of $575 per transaction.
- PayPal: If you prefer to use PayPal, you can make a payment of up to $575 through the online shop. PayPal payments also take 1-2 days to clear.
- Personal Check: Money Metals Exchange accepts personal checks with no minimum purchase amount. However, small purchases may incur additional shipping charges. Payment by personal check typically takes 7-10 calendar days to clear, and the maximum amount you can pay is $25,000.
- ACH Transfer: ACH transfers are limited to a maximum of $575 per purchase. To avoid shipping costs, you’ll need to make a purchase of more than $500. ACH transfers usually take 7-10 calendar days to clear.
- Wire Transfer: For wire transfers, a minimum purchase of $3,000 is required. Whereas the maximum purchase is $50,000. Wire transfers clear within 1-2 business days.
- Money Order: Payments made with a money order can be up to $25,000 and take 7-10 calendar days to clear.
- Cryptocurrency: Money Metals Exchange accepts cryptocurrency payments, allowing purchases of up to $200,000. Cryptocurrency payments clear within 1-2 days.
Still, the lack of fee-related information on their website might not be a good sign. Many shady gold dealers don’t disclose their fees so they could charge you “hidden fees”.
That’s why I recommend investors to value transparency over other factors.
In addition to the payment options, Money Metals Exchange provides several features and services:
- Buying: You can buy a variety of precious metals offered on the exchange, and all transactions are safe, secure, and fast. Each order is covered by the company’s insurance policy. The checkout page allows you to choose your preferred payment type, including e-transfers, credit/debit card payments, wire transfers, checks, and cryptocurrency. If you change your mind after receiving your gold bars or bullion coins, you can request a refund within three days of delivery.
- Selling: Money Metals Exchange has a buyback program for gold, silver, platinum, and palladium. Prices are negotiated over the phone, and once an agreement is reached, a purchase order is sent via email. After verifying and finalizing the transaction, you will receive payment.
More Services Offered by Money Metals Exchange are given below:
- Monthly Payment Program: Money Metals Exchange offers a Monthly Payment Program, allowing you to make monthly payments towards the purchase of gold, silver, platinum, or palladium products. The program has flexible plans starting at $100 per month, and payments can be made via automatic bank drafts, checks/money orders, or credit cards (with a 4% processing charge).
- Loans: They provide loans where clients can borrow against the gold and silver they own. The interest rates are low, and the collateral value typically allows for an advance rate of about 75%. The process is quick, and the collateral is securely stored and insured.
- Storage: If you choose to store your metals with Money Metals Exchange, they offer a state-of-the-art depository building with full insurance coverage. You also have quick access to cash loans if needed. The storage fees depend on the value of your holdings, with a flat fee for holdings valued up to $15,999 and percentage-based fees for higher amounts.
- Referral Plan: The company has a referral program where both the referrer and the person being referred receive rewards. Referrers receive a bonus and a Silver American Eagle coin for each new customer referred, with additional coins for every $5,000 the referred customer spends on their first order. The referred customer receives a half-ounce Paul Revere silver round.
Money Metals Exchange Reviews and Complaints:
Better Business Bureau (BBB):
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On the Better Business Bureau website, MMX has an A+ rating and 4.25 stars out of 5-star ratings based on 159 customer reviews. There are both mixed positive and negative reviews. They have been in the industry for 13 years. A total of 42 complaints have been closed in the last 3 years. Also, this business is BBB accredited on the Better Business Bureau website.
Business Consumer Alliance (BCA):
On BCA, MMX has no star ratings. There they have a CC company rating on the BCA website. This means that the term “CC” in the context of company ratings on BCA (Business Consumer Alliance) stands for “Concern.” BCA is a private, non-profit organization that collects and evaluates business information to provide consumers with insights into the credibility and performance of companies.
BCA assigns ratings to businesses based on their complaint history, transparency, and other factors. The ratings range from AAA (highest) to F (lowest). The “CC” rating signifies that BCA has identified concerns about the business, which may include unresolved complaints, inadequate transparency, or other issues that could potentially affect the consumer experience.
Trustpilot:
On the Trustpilot website, Money Metals Exchange has 2.1 stars out of 5-star ratings based on customer reviews. There are 57 customer reviews on the website, and most of them are negative, with customers highly criticizing the company’s customer service, its shipping process, and its expertise. They are in a poor state on the Trustpilot website.
Are There Any Money Metals Exchange Complaints? Should You Be Concerned?
Yes, like any other business or company, the Money Metals Exchange has also received complaints from its customers. It is not uncommon for companies to receive complaints, and it is important to consider the nature and frequency of the complaints when assessing the overall reputation and legitimacy of a company.
While it is impossible to address every customer’s concern perfectly, it is worth noting that Money Metals Exchange strives to address customer issues and provide satisfactory resolutions. The company’s response to complaints can provide insight into its commitment to customer satisfaction.
When evaluating a company, it is recommended to consider a variety of factors, such as the number of complaints compared to the company’s customer base, the nature of the complaints, the company’s response and resolution efforts, as well as other factors like industry recognition and customer reviews.
Ultimately, conducting thorough research and considering multiple perspectives can help you make an informed decision about the legitimacy and trustworthiness of Money Metals Exchange or any other company.
Some Negative customer reviews from various online trusted rating websites:
#1. According to Bob, the delivery from Money Metals Exchange was exceptionally slow, and he had an unpleasant experience with their customer service. He placed an order on April 3rd but has not received it as of today, April 17th.
Some Positive customer reviews from various online business rating websites:
#1. David had a fantastic experience ordering from Money Metals Exchange (MME). He expresses satisfaction with the timely delivery of his orders, as everything arrived as scheduled. David did not encounter any issues with his orders, and he found that the items were packaged securely and arrived exactly as he requested. Overall, David had a positive experience with MME and his orders met his expectations.
#2. Tommy Lee highly recommends Money Metals Exchange, stating that they are the best in the precious metals industry. He commends the company for its honesty, courteousness, and prompt customer service, which he has experienced consistently. Tommy Lee emphasizes that the transactions with Money Metals Exchange have been smooth and seamless. He goes as far as giving them an AAAAA+ rating. He encourages anyone seeking to preserve their wealth to consider working with Money Metals Exchange.
#3. Mary Margaret D describes her experience with Money Metals Exchange as highly positive. She mentions that the staff members were very courteous and helpful throughout her transaction. She appreciates their efficiency in completing the transaction smoothly. Based on her positive experience, she expresses her intention to continue doing business with them in the future.
#4. Ramez A. shares his first-time experience with Money Metals Exchange, stating that he placed his order on Friday, April 21, 2023. Although he was informed that it might take longer than usual to receive his order, he was pleasantly surprised to receive it sooner than expected. He expresses his satisfaction with the company, highlighting the excellent treatment he received, their honesty, and their helpfulness.
#5. Alfred A. shares his positive experience with Money Metals Exchange, stating that he has been a customer for the past two years and is highly satisfied with their services.
Some more positive reviews:
#1. EP, a first-time customer, expresses his appreciation for Money Metals Exchange (MMX). As a newcomer to silver stacking, he recently received his first shipment and is pleased with the experience. EP specifically thanks Mercedes, a representative from MMX, for providing excellent care and attention to his order.
#2. Victoria F expresses her satisfaction with Money Metals Exchange (MMX). She acknowledges the company for its excellent delivery service, emphasizing its prompt and reliable shipping. Additionally, Victoria appreciates the great customer service and effective communication she received throughout her interaction with MMX. She concludes her statement by expressing her gratitude.
#3. Alian N shares his positive experience with MMX. He highlights that he sold his silver bars to the company and found the process to be smooth and efficient. He further adds that the payment was made promptly within the next day. Based on his positive experience, Alain highly recommends Money Metals Exchange to others.
#4. Marion D, a recent customer, shares her positive experience with MMX. As someone who engages in purchases as a hobby rather than for investment purposes, Marion expresses satisfaction with her dealings with the company and praises the website. She emphasizes her overall positive impression of the company and the online platform.
#5. Paul Menifee expresses satisfaction with his recent delivery from MME, stating that he received nice silver. He also mentions his intention to place additional orders in the near future.
Is Money Metals Exchange Legit? Should You Invest With Them?
No, I don’t think you should invest in them.
Pros:
- Over a decade of experience
- A+ rating on BBB
- Decent product selection
Cons:
- Mixed reviews
While it’s true that Money Metals Exchange is a legitimate company, it has a few issues as well.
So, while I would say MME is a prominent gold IRA provider, they are certainly not the best.
To learn about the best, I recommend checking out my top gold IRA recommendations.
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