uDirect IRA Services Reviews

uDirect IRA Services
uDirect IRA Services is a self-directed IRA provider with a unique pool of investments to offer. However, the company has received numerous complaints for poor treatment of clients.
Fees & Charges
Honesty & Transparency
Customer Service
Unique investment approach
Multiple options available
Lack of specialization
Relatively new in the industry
Received multiple complaints from customers
Limited online presence
Expert Score

What is uDirect IRA Services?uDirect IRA Services Locations, Timings, Email, Phone, Services

To help you maximize your retirement savings, uDirect IRA, a third-party administrator, provides thorough and accurate information about self-directed IRAs. They do not encourage investing.

uDirect IRA Services, LLC logo

To enhance their financial future, uDirect IRA Services claims to have assisted thousands of Americans in investing their IRA funds in assets other than stocks, such as real estate, land, private notes, and more. The foundation of uDirect IRA is educating both professionals and amateur investors.

They offer self-directed IRAs to investors with the option to add real estate and other alternative investments to their portfolio.

However, they lack specialization.

Is their SDIRA worth the risk? You’ll find out in this expert review.

  • Address: 8 Corporate Park #210, Irvine, CA 92606, United States
  • Phone number: +1 714-831-1866
  • Website: uDirectira.com

People Behind uDirect IRA Services: CEO, Owner, Co-Founders & MoreWho owns uDirect IRA Services? What is the management team behind uDirect IRA Services?

uDirect shares a decent amount of information about their leadership on their website. Sadly, they don’t mention much information about their overall management team.

Interested investors would need to look up the staff of the company individually to learn more about them.

This can be cumbersome for investors who value transparency as many top SDIRA companies are quite transparent in this regard.

Kaaren Hall, Founder, President & Chief Executive Officer

Kaaren Hall

uDirect IRA Services was created and enormously successful by Kaaren Hall. The single mother found a clever method to utilize her more than 20 years of experience in mortgage financial services, real estate, and property management. The answer was self-directed IRAs, an unexplored marketplace for both her expertise and investors.

Hall devotes her entire energy to enlightening Americans about the underutilized financial instrument since self-directed IRAs can have a significant impact on retirees’ quality of life. She has taught thousands of professionals and investors how to use self-directed IRAs to increase their wealth.

David Rodriguez, Transaction Coordinator

He is an effective communicator who can build relationships with people from different groups and foster teamwork. Highly autonomous and organized; able to efficiently manage efforts to complete projects on schedule and with originality.

uDirect IRA Services Products: Self-Directed IRA Services, Precious Metals, Real Estate IRA, and MoreAll products offered by uDirect IRA Services

Precious Metals of IRA

To add gold to your retirement account, uDirect gives the option to buy and store precious metals.

It permits customers to buy precious metals using their 401(k), IRA, Roth IRA, SEP, or SIMPLE funds.

In contrast to other businesses, their method is straightforward but flexible in that we let you select the precious metals.

When you buy precious metals for your IRA, you are buying your personal metals, NOT a stake in a metals investing pool with other investors. For your account, they’ll physically get the metals.

Gold bullion bars

IRA-eligible Precious Metals

Only legal tender gold coins with a quality of 0.9999% are permitted in an IRA, with the sole exemption of the American Gold Eagle, whose fineness is 0.9167%.

Gold bullion coins
  • Other gold coins that can be deposited into an IRA are:
  • Australian Gold Nugget
  • Canadian Gold Maple Leaf
  • American Buffalo
  • Acceptable coins include non-proof and platinum Maple Leafs.
  • Due to its low fineness of 0.9167%, the well-known South African Krugerrand cannot be used in an American IRA.

Although the minimal purity required for gold contributions to IRAs is only 0.995%, the majority of gold bullion bars are 0.9999% pure.

Beware of Gold IRA scams. Recently several scams have been charged by the authorities. Companies such as Regal Assets, Safeguard Metals and Red Rock Secured defrauded hundereds of retirees like you and me. I strongly suggest you learn how to identify gold IRA scams. You can request a free guide using the button below:

The following are uDirect IRA Services, LLC’s acceptable investments:

  • Residential real estate, including apartments, single-family homes, and duplexes
  • Commercial real estate
  • Undeveloped or raw land
  • Gold bullion
  • REITs (Real Estate Investment Trusts)
  • Real estate notes (mortgages and deeds of trusts)
  • Promissory notes
  • Managed Futures
  • Private limited partnerships, limited liability companies, and C corporations
  • Tax lien certificates
  • Oil and gas investments
  • Private stock offerings, private placements
  • Judgments/structured settlements
  • Factoring investments
  • Car paper
  • Accounts receivable
  • Equipment leasing

How to Invest in uDirect IRA Services IRA?Step-by-step guide for investing in uDirect IRA Services IRA

To invest in a precious metals IRA through uDirect IRA Services, here are the general steps:

Open a Self-Directed IRA

Select an IRA company that handles opening precious metals IRA accounts and fill out an application. You can work with them to recommend an IRA company and provide the necessary paperwork. However, I don’t recommend doing so.

Fund Your IRA

Once you have selected an IRA company, you can move your funds into your new IRA account. You can work with the IRA company representative to transfer or rollover funds into the new account.

Select a Precious Metals Dealer

One of the forms you need to fill out along the way is typically called a Buy Direction Letter. This is where you list the precious metals dealer you have selected, such as Udirect Ira Services

Decide Which Precious Metals to Purchase

You can choose to invest in gold, silver, platinum, or palladium for your IRA. There are some restrictions regarding fineness requirements and allowable coin types, so it’s important to get guidance from the company in this area.

Place Your Order

Once the funds are available in your IRA account, you can call them to place your order for the desired precious metals.

However, I don’t recommend opening an IRA with them. Why? Because there are plenty of better options available for you.

Opening a precious metals IRA is a major decision. That’s why I suggest checking out our top gold IRA providers list. There, you can find the best precious metals dealer in your state and choose accordingly.

Also, the list will help you understand what the industry’s best has to offer and what you might miss out on.

uDirect IRA Services Fees and Charges: Do they overcharge?What are their fees? Do they have hidden fees?

Although uDirect IRA Services offers a wide range of services, none of them are free. You can make money with the aid of the business. However, they also require a profit.

You must maintain a minimum operating amount of $325 in your account with them in order to maintain one. After a $50 setup fee, that. A $275 annual fee is also expected to keep things running.

The uDirect IRA Services pricing schedule is available for your review here:

udirect IRA services fees

Companies like Augusta charge ZERO fees for up to 10 years and allow you to choose your own gold & silver. Udirect Ira Services on the other hand provides fewer options.

>>>Get in touch with the #1 rated gold IRA company of 2023<<<

uDirect IRA Services Reviews and Complaints: BBB, Trustpilot, SitejabberRead all the uDirect IRA Services reviews & complaints on Udirect Ira Services

uDirect has collected a sizable amount of favourable client testimonials and amazingly acquired a standard rating of 4.2 out of 5 after over 55 customers posted reviews on Google regarding their contacts with the company.

Better Business Bureau:

The Better Business Bureau received complaints from the majority of customers for uDirect IRA Services.

According to customer reviews, uDirect IRA Services has an A+ rating on the BBB rating site. For thirteen years, the business has existed. The BBB Rating is not, however, determined by Customer Reviews.

The business has been accredited by the BBB since 11/30/2009, according to their records.

udirect IRA services BBB page


udirect IRA services Yelp reviews and ratings

Based on the reviews left by 44 customers, uDirect has a rating of 4.0 on Yelp.

uDirect IRA Services has received complaints on Yelp

uDirect IRA Services has received several unresolved complaints from customers. There are also several unresolved negative reviews on different platforms. Our #1 rated gold IRA company has ZERO unanswered complaints on BBB.

udirect IRA services Trustlink reviews

The 51 reviews for uDirect IRA Services have given it an impressive rating of 5.0 stars, which shows that most consumers are generally happy with their purchases. But at the same time, several complaints are also present in the company.

Customers Review & Rating:

Complaints against uDirect IRA Services-

In the following complaint, a customer is only demonstrating that he forced to pay extra fees in order to terminate his accounts. That is completely unjust.

udirect IRA services complaints on BBB

Similarly, you can find other complaints where customers complain about their staff making things difficult for them.

Certainly, it’s not a good sign.

In fact, it indicates that the company might act against the interests of its customers if they choose to take their business elsewhere.

This may seem like a ‘predatory’ practice and you should be wary of companies that engage in such behaviour.

udirect IRA services scam complaints on BBB

The customer’s requested monies, which should have been managed by the company’s fund manager, were not moved to his fidelity account in the review mentioned above.

udirect IRA services fraud complaint

The above complaint is related to the Billing/Collection Issues of the customer. They failed to inform the client in advance of the fees that would be deducted while returning the funds, and they made him complete a 60-day rollover in order to receive the money-back immediately away. These are blatantly dishonest business practices. He provided them the chance to make amends for their wrongdoing and return the $75,000 after they had offended him.

Positive Comments :

udirect IRA services reviews on Yelp

As per the above comment, the customer is extremely satisfied with the services of uDirect IRA Services.

udirect IRA services review

As per the above comment, the company is very responsive. Also, the customer is pleased with the services.

Is uDirect IRA Services Legit? Should You Invest With Them?Is uDirect IRA Services a scam or legit? Are they worth it?

No, I don’t think you should invest with them


  • Unique investment approach
  • Multiple options available


  • Lack of specialization
  • Relatively new in the industry
  • Received multiple complaints from customers
  • Limited online presence

While the company is legitimate and their investment approach is unique, it has several shortcomings as well.

For starters, the company has received numerous complaints for acting in bad faith. Moreover, its offered services might make your retirement savings too overcomplicated and difficult to manage.

If you’re seriously considering investing in alternative investments to preserve your wealth, I recommend getting a gold IRA guide first:


A gold IRA might be the safest bet for an investor as gold has historically outperformed other investments in economic downturns.

On the other hand, if you’re familiar with gold IRAs, check out our top recommended companies and see what the industry’s best has to offer.

You may also find the best gold IRA provider of your state below:

Find the best Gold IRA company in your state