US Gold Bureau Reviews

US Gold Bureau Reviews
US Gold Bureau
US Gold Bureau is an experienced bullion dealer based in Austin, Texas. However, the company is not BBB accredited and is not the best option for you. Find the latest offers in our top recommendations.
Fees & Charges
Honesty & Transparency
Customer Service
A+ rating on BBB
Decades of experience
Lack of transparency regarding their management team
Received mixed reviews from consumers
Not a BBB-accredited business
Expert Score

What is US Gold Bureau?US Gold Bureau Locations, Timings, Email, Phone, Services

The US Gold Bureau, established in 2003 and currently under the ownership of Lone Star Tangible Assets, is a reputable company dedicated to bringing trust and integrity to the process of acquiring and investing in precious metals. They prioritize customer satisfaction by providing informed purchase decisions and personalized assistance through their team of trained specialists.

By contacting the company, new customers can be assigned a specialist who will address their queries and provide the necessary information. With years of experience in the gold business, the company has built a solid reputation.

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One notable development in their history occurred in 2008 when their parent company acquired them, leading to subsequent improvements and growth in their services. Additionally, in 2017, the State of Texas selected its parent company to construct and manage the Texas Bullion Depository, the sole state-administered precious metals storage facility in the country. This association allows the company to offer customers secure storage options at competitive prices.

In 2021, the US Gold Bureau expanded its offerings by acquiring Wholesale Coins Direct, further enhancing its collection of precious coins available to customers. With its focus on trust, customer service, and education, the US Gold Bureau aims to empower individuals to make informed decisions and take control of their financial future.

While the US Gold Bureau has been operating since 2003 and has witnessed significant growth, it is worth noting that it is not currently recognized as an accredited company by the Better Business Bureau. However, it is a member of the Industry Council on Tangible Assets and continues to serve as a trusted source for individuals seeking to invest in physical gold, silver bullion, and coins.

LOGO of the US Gold Bureau
  • Website:
  • Office Hours: Monday – Friday | 8:30 a.m. – 8:00 p.m. (CT)
  • Location: 203 Heritage Grove Road, Leander, Texas 78641
  • Free Consultation: (833) 397-1335

People Behind US Gold Bureau: CEO, Owner, Co-Founders & MoreWho owns US Gold Bureau? What is the management team behind US Gold Bureau?

Mr. Boots Crossley: Chief Executive Officer

Boots Crossley holds the position of Chief Executive Officer at the United States Gold Bureau, a company operating in the Jewelry & Watch Retail industry. The company, founded in 2003, has an approximate workforce of 127 employees. As a member of the Operations Executive team, Boots occupies a management level within the C-Suite Department.

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With a location in Austin, United States, Boots is actively involved in overseeing the operational aspects of the United States Gold Bureau. This role likely involves strategic planning, implementing effective business practices, and ensuring smooth day-to-day operations within the company. Before joining the US Gold Bureau, Boots Crossley gained professional experience in other organizations. Notably, they have worked at Distinct Software Solutions and CourseTrends, accumulating valuable expertise and skills in their field.

As the Chief Executive Officer, Boots likely plays a significant role in shaping the direction of the United States Gold Bureau, ensuring operational efficiency, and contributing to the overall success of the company within the jewelry and watch retail industry.

Mr. Boots Crossley: Chief Executive Officer of US Gold Bureau

There is no information available about the management team on the US Gold Bureau’s website, it suggests a lack of transparency regarding their executive leadership. Transparency regarding the management team is an important aspect of corporate communication and allows stakeholders, such as customers and investors, to have visibility into the individuals responsible for leading the organization.

In cases where a company does not provide information about its management team on its website, it can create a sense of ambiguity and potentially raise questions about the company’s governance and openness. Providing clear and accessible information about the management team demonstrates a commitment to transparency and accountability.

US Gold Bureau Products: Bullion Coins, Bars, And Rare CoinsAll products offered by US Gold Bureau

The United States Gold Bureau provides investment opportunities in a wide range of precious metals. Their offerings encompass a diverse selection of gold, platinum, silver, and palladium coins and bars. In addition to these traditional options, they also present the opportunity to acquire rare coins that hold historical significance, allowing investors to physically hold a piece of history in their hands. Here are the various precious metals available through the United States Gold Bureau:


Gold coins and bars are a popular choice for investors seeking to diversify their portfolios. The US Gold Bureau offers a selection of gold coins and bars of different weights and purity levels.

Gold Products by US Gold Bureau
  • Gold American Eagle Coins
  • Gold American Buffalo Coins
  • Gold Saint-Gaudens Coins
  • Gold Canadian Maple Leaf Coins
  • Gold South African Krugerrand Coins
  • Gold Australian Kangaroo Coins
  • Gold Austrian Philharmonic Coins
  • Gold Britannia Coins
  • Gold Swiss 20 Franc Gold Coins
  • British Sovereign Gold Coins
  • Perth Mint Gold Bars
  • Valcambi Gold Bars
  • Perth Mint Gold Bars
  • Credit Suisse Gold Bars
  • PAMP Suisse Gold Bars
  • Royal Canadian Mint Gold Bars


Palladium is a relatively rare and valuable metal used primarily in the automotive and electronics industries. The US Gold Bureau includes palladium coins and bars in its range of investment products.

  • Palladium American Eagle Coins
  • Various Palladium Bars


Silver has a long history as a store of value and is considered both an investment and industrial metal. The US Gold Bureau offers silver coins and bars, allowing investors to participate in the silver market.

Silver Products by US Gold Bureau
  • Silver American Eagle Coins
  • Silver America the Beautiful Coins
  • Silver Canadian Maple Leaf Coins
  • Silver Britannia Coins
  • Silver Australian Kangaroo Coins
  • Silver Austrian Philharmonic Coins
  • Silver South African Krugerrand Coins
  • Morgan Silver Dollar Coins
  • Peace Silver Dollar Coins
  • Various Silver Rounds and Bars


Platinum is a precious metal with various industrial applications and is often sought after by investors. The US Gold Bureau provides platinum coins and bars as an investment option.

Silver Products by US Gold Bureau
  • 1 oz Platinum Britannia Inaugural Obverse King Charles III
  • $100 Platinum American Eagle Coin
  • 1 oz Platinum Rabbit Coin – Perth Lunar Series
  • 1 oz Platinum Maple Leaf
  • $10 Platinum American Eagle Bullion
  • 1 oz Platinum Kangaroo Coin
  • $100 Platinum American Eagle PF70 Coin
  • 1 oz Platinum American Eagle Proof 70 Coin
  • $100 Platinum American Eagle Proof Coin – 1 Troy Oz

Rare Coins

  • 2021 $250 Pysanka Gold Coin
  • 2020 $200 Ultra-High Relief RCM Gold Coin
  • 2020 $500 Pure Gold Diamond Shaped Coin
  • 2021 $200 Gold – Relics of New France 2-Coin Set
  • 2021 $250 Archival Treasures Silver Coin: 1912 Heraldic Design
  • 2021 $20 Black & Gold Wolf Silver Coin
  • 2021 $125 Silver Triumphant Dragon Coin
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By offering a diverse range of precious metals, the United States Gold Bureau aims to cater to the investment preferences of individuals looking to add these valuable assets to their portfolios.

How to Invest in US Gold Bureau IRA?Step-by-step guide for investing in US Gold Bureau IRA

To invest in a precious metals IRA through US Gold Bureau, here are the general steps:

Open a Self-Directed IRA

Select an IRA company that handles opening precious metals IRA accounts and fill out an application. You can work with US Gold Bureau to recommend an IRA company and provide the necessary paperwork. However, I don’t recommend doing so.

Fund Your IRA

Once you have selected an IRA company, you can move your funds into your new IRA account. You can work with the IRA company representative to transfer or rollover funds into the new account.

Select a Precious Metals Dealer

One of the forms you need to fill out along the way is typically called a Buy Direction Letter. This is where you list the precious metals dealer you have selected, such as US Gold Bureau

Decide Which Precious Metals to Purchase

You can choose to invest in gold, silver, platinum, or palladium for your IRA. There are some restrictions regarding fineness requirements and allowable coin types, so it’s important to get guidance from US Gold Bureau in this area.

Place Your Order

Once the funds are available in your IRA account, you can call them to place your order for the desired precious metals.

IRA Services by US Gold Bureau

However, I don’t recommend opening an IRA with them. Why? Because there are plenty of better options available for you.

Opening a precious metals IRA is a major decision. That’s why I suggest checking out our top gold IRA providers list. There, you can find the best precious metals dealer in your state and choose accordingly.

Also, the list will help you understand what the industry’s best has to offer and what you might miss out on.

Learn More About Gold IRA

Are you unfamiliar with how gold IRAs work? Then you should check out this free guide below:


US Gold Bureau Fees and Charges: Do they overcharge?What are their fees? Do they have hidden fees?

The United States Gold Bureau provides complimentary shipping on all orders, subject to a minimum order requirement of $99. While their standard shipping policy applies to addresses within the United States, they may be willing to accommodate specific situations and locations upon direct contact.

To ensure the safety and confidentiality of your purchases, each package is meticulously packaged in a secure and discreet manner. The company takes precautions to avoid disclosing its name on the packaging, ensuring that the contents remain confidential. Shipments are sent via trusted carriers such as the United States Postal Service or FedEx and include comprehensive transit insurance for added protection.

In addition to its sales services, the United States Gold Bureau also offers the option for individuals to sell their precious metals.

If you have coins or bars that you wish to sell, you can visit their website to access information about current payouts for commonly traded items.

The website provides a clear outline of the steps involved in selling metals to the United States Gold Bureau. Should you require assistance, their customer support team is available via phone, allowing you to speak directly with a live representative for guidance.

Overall, the United States Gold Bureau strives to ensure a smooth and secure purchasing experience for its customers, offering free shipping, discreet packaging, and the opportunity to both buy and sell precious metals.

Companies like Augusta charge ZERO fees for up to 10 years and allow you to choose your gold & silver. US Gold Bureau on the other hand provides fewer options.

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US Gold Bureau Reviews and Complaints: BBB, Trustpilot, SitejabberRead all the US Gold Bureau reviews & complaints

Better Business Bureau (BBB):

On Better Business Bureau website, the US Gold Bureau has an A+ rating. They have been in the industry for 20 years. The business has 25 customer reviews on this website. Furthermore, the company has 4 stars out of 5 stars ratings on BBB. A total of 16 complaints have been filed or closed in the last 3 years. This business is not BBB accredited.

An A+ rating signifies the highest rating that can be assigned to a business. It indicates that the business has a solid track record of addressing customer complaints in a timely and satisfactory manner, demonstrates transparency in its business practices, and upholds high standards of integrity and ethical behavior. A+ ratings are given to businesses that have consistently exhibited a commitment to customer satisfaction and have met BBB’s accreditation standards.

On the other hand, if a business is not BBB accredited, it means that it has not gone through the process of seeking accreditation from the Better Business Bureau. BBB accreditation is voluntary, and businesses can choose to undergo the accreditation process to demonstrate their commitment to ethical business practices and customer service. Being accredited by BBB indicates that a business has met certain standards set by BBB, including transparency, responsiveness to customer complaints, and adherence to ethical practices.

It’s important to note that while BBB ratings and accreditation can provide helpful insights into a business’s reputation and customer service, they are just one factor to consider when evaluating a company. It’s advisable to research and consider multiple sources of information before making any decisions or judgments about a particular business.

BBB Review of US Gold Bureau

Consumer Affairs:

On Consumer Affairs, US Gold Bureau has 2.9 stars out of 5-star ratings based on 34 customer reviews. Almost there are mixed customer reviews, with customers commenting on the company’s service, knowledge, and prompt delivery.

Consumer Affairs Review of US Gold Bureau

Google Reviews:

On Google, US Gold Bureau has 3.5 stars out of 5-star ratings based on customer reviews. There are 81 customer reviews on Google, and most of them are positive, with customers praising the company’s excellent customer service, professionalism, and expertise.

Google Reviews of US Gold Bureau


On the Trustpilot website, US Gold Bureau has 2.3 stars out of 5-star ratings based on 888 customer reviews. The reviews given by the customer indicate the company is in a poor state.

On Trustpilot, a poor rating typically indicates a negative or unsatisfactory customer experience with a particular business or service. Trustpilot is a review platform where customers can share their opinions and experiences regarding various companies, products, or services. Users can rate businesses on a scale from one to five stars, with one star representing the lowest rating.

Trustpilot Review

On TrustLink, US Gold Bureau has 4 stars out of 5-star ratings based on only 8 customer reviews. Most of the reviews are positive, with customers praising the company’s customer service, expertise, and quick shipping.

Trustlink Review

Site Jabber:

On SiteJabber, the US Gold Bureau has only 1-star out of 5-star ratings. This is based on only 3 customer reviews. All the reviews are negative. The customer criticized their services and products. While there are some complaints too regarding products and their shipping.

Site Jabber Review


On Yelp, US Gold Bureau has again 2.5 stars out of 5-star ratings based on only 8 customer reviews. The customer review presented and ratings given are mixed.

Yelp Review

Some Negative Customer Reviews from trusted online websites:

#1. MD emphasizes the importance of conducting thorough research on a company or website before making any investment decisions. He acknowledges the mistake of investing without proper investigation. However, he expresses gratitude for the assistance provided by ReclaimTech in recovering his funds.

Negative Review

#2. Troy expresses frustration and dissatisfaction with his experience, stating that he would not give any stars to the company in question. Despite making multiple calls and leaving messages over the course of a week, he has not received any response or communication regarding his order. Troy plans to report the issue to the BBB in the upcoming week. He finds it difficult to leave a rating, as he believes the company does not even deserve one star based on his opinion and experience.

Negative Review

Some Positive Customer Reviews from trusted online websites:

#1. Alan shares his positive experience with the Gold Bureau, stating that he has been a customer for three years. He specifically mentions Matt McQueen, who has consistently provided helpful recommendations and assistance throughout their interactions. Alan expresses satisfaction with the company, highlighting that they consistently deliver on their promises.

Positive Review

#2. Marvin praises the U.S. Gold Bureau as a reliable destination for purchasing gold and silver. He commends the company for maintaining an excellent inventory and offering fair prices. Marvin also highlights the convenience of making purchases, emphasizing that the process is straightforward and that free shipping is often available. Furthermore, he appreciates the user-friendly website, finding it easy to navigate and explore the available options.

Positive Review

#3. Raymond recommends and expresses his unwavering support for the US Gold Bureau. He states that he cannot find any reason to not use their services, particularly when it comes to purchasing bullion. Raymond firmly declares that he will exclusively rely on the US Gold Bureau and has no intentions of seeking out any other alternatives.

Positive Review

#4. Rico shares his positive experience with the US Gold Bureau, noting that he has encountered no issues or delays since he began purchasing precious metals from them. He specifically appreciates the company’s proactive communication, mentioning that if there happens to be a delay in shipping, he is informed in advance. Rico’s overall satisfaction highlights the company’s commitment to providing a smooth and transparent purchasing process.

Positive Review

#5. John speaks highly of the US Gold Bureau, praising the sales staff for their excellent service. He appreciates their consultative approach in providing product recommendations, indicating that they prioritize the customer’s needs and preferences. John enthusiastically states that he will continue to engage in buying and selling gold and silver exclusively with them, showcasing his trust and satisfaction with their services.

Positive Review

Is US Gold Bureau Legit? Should You Invest With Them?Is US Gold Bureau a scam or legit? Are they worth it?

No, I don’t think you should invest with them.

However, that’s mainly because I believe there are better options available for you.


  • A+ rating on BBB
  • Decades of experience


  • Lack of transparency regarding their management team
  • Received mixed reviews from consumers
  • Not a BBB-accredited business

The US Gold Bureau is a legitimate company that has been operating in the precious metals industry since 2003. They offer a range of precious metals, including gold, silver, platinum, and palladium, in the form of coins and bars. The company has a physical presence in Austin, Texas, and is affiliated with the Lone Star Tangible Assets parent company.

However, they have received many complaints for ignoring clients and having shady practices.

So, I recommend you check out our top gold IRA providers list. There, you can find what the industry leaders have to offer.

Alternatively, you can find the top-rated gold dealer of your state below:

Each state has its regulations and rules, so we’ve sorted and found the best Gold IRA company for each state.

Find the best Gold IRA company in your state.