VaultUS Gold Reviews

VaultUS Gold
VaultUS Gold
VaultUS Gold is a new name in the gold investment industry. The company might be great for investors with small portfolios. However, I don't think they are the best option for you.
Fees & Charges
Honesty & Transparency
Customer Service
Product Selection
BBB-accredited business
Offer gold IRA services
Strong online presence
Lack of transparency regarding the management
Relatively inexperienced
Limited customer reviews
Expert Score

What is VaultUS Gold?VaultUS Gold Locations, Timings, Email, Phone, Services

VaultUS Gold comprises a dedicated team of seasoned professionals in the metals and business arena. Their unwavering commitment revolves around delivering top-notch service, offering extensive education, and providing expert guidance. Their mission? To empower you to safeguard your retirement funds and achieve diversification in your financial holdings through strategic investments in esteemed metals like Gold, Silver, Platinum, and Palladium.

VaultUS Gold, headquartered in California, stands as a comprehensive, commission-free precious metals dealer. Their offerings extend to gold IRAs, facilitating swift, secure, and dependable transactions for the direct acquisition of precious metals. The company places a premium on open and candid communication, steering clear of high-pressure sales tactics while educating potential investors about the benefits of including precious metals in their investment portfolios.

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  • Address: 31324 Via Colinas Ste 111 Westlake Village, CA 91362-6759
  • Phone: (833) 511-4653
  • Email:
  • Website:
Beware of Gold IRA scams. Recently several scams have been charged by the authorities. Companies such as Regal Assets, Safeguard Metals and Red Rock Secured defrauded hundreds of retirees like you and me. I strongly suggest you learn how to identify gold IRA scams. You can request a free guide using the button below:

People Behind VaultUS Gold: CEO, Owner, Co-Founders & MoreWho owns VaultUS Gold? What is the management team behind VaultUS Gold?

According to BBB, Mr. Matthew Bogust is the owner of VaultUS Gold. No information regarding other members of the company has been released officially online to date.

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The absence of any officially disclosed information about additional members of VaultUS Gold, beyond the identification of Mr. Matthew Bogust as the owner, presents a series of noteworthy drawbacks and implications:

Limited Accountability:

Without public information about the broader team or leadership structure, it becomes challenging to attribute responsibility to the company’s actions and decisions. In cases of disputes or concerns, identifying individuals who are accountable for specific aspects of the business becomes significantly more complicated, potentially impeding the resolution process.

Transparency and Trust:

Transparency is foundational in building trust with clients, investors, and the public. When a company withholds information about its key personnel, it can raise suspicions and create a perception of opacity. Trust, once compromised, can be difficult to regain, potentially deterring potential clients and investors.

Reputation Management:

The perceived anonymity of a company’s leadership can negatively affect its reputation. Prospective clients and stakeholders may hesitate to engage with a business when they cannot readily verify the qualifications, experience, or track record of its team members. This can hinder the company’s ability to attract and retain clients.

Risk Assessment:

In financial and investment contexts, understanding the backgrounds and expertise of a company’s leadership is fundamental for risk assessment. Investors and clients often seek assurance in the form of transparent information about the management team’s competence and capabilities. The absence of such information can discourage investment and partnership opportunities.

Regulatory Compliance:

Depending on the industry and jurisdiction, there may be legal requirements mandating the disclosure of ownership and management structures. Failing to adhere to these regulations can lead to legal and regulatory consequences, potentially tarnishing the company’s reputation and exposing it to liabilities.

The lack of transparency regarding other members can pose ethical and legal challenges. It can create an environment where unethical or illegal activities might go undetected, as individuals responsible for such actions remain unidentified. This scenario can result in a lack of accountability for misconduct.

Competitive Disadvantage:

Companies that provide more comprehensive information about their leadership and team members may gain a competitive advantage by fostering trust and confidence among stakeholders. In contrast, VaultUS Gold’s limited disclosure may place it at a disadvantage in comparison to competitors with greater transparency.

Transparency is Important

All gold IRA companies are NOT the same. We’ve done the hard work for you and found the most transparent gold IRA company with the highest rating by customers.

VaultUS Gold Products: Bullion Coins, Bars, And Rare CoinsAll products offered by VaultUS Gold

VaultUS Gold offers a range of precious metal products, including bullion coins, bars, and rare coins. These products cater to the diverse investment and collecting preferences of their customers.

Here’s an overview of the types of products offered by VaultUS Gold:

  1. Bullion Coins: Bullion coins are typically made of gold, silver, platinum, or palladium and are valued for their metal content. They are produced by government mints and are often considered a reliable and tangible form of investment. Some well-known examples of bullion coins include the American Gold Eagle, Canadian Maple Leaf, and South African Krugerrand.
  2. Bars: Precious metal bars, also known as ingots, are available in various sizes and weights, ranging from small fractional-ounce bars to larger bars weighing multiple ounces or kilograms. These bars are highly sought after by investors due to their lower premiums over the spot price and ease of storage.
  3. Rare Coins: Rare coins are numismatic treasures with historical or collector value that goes beyond their intrinsic metal content. VaultUS Gold offers a selection of rare and collectible coins that may include antique coins, commemorative coins, or limited-issue coins. These coins can be of interest to both investors and collectors.

VaultUS Gold offers a variety of products that enable customers to customize their precious metal investments according to their unique objectives and preferences.

Whether they are interested in acquiring bullion coins for their inherent value, bars for efficient storage and investment, or rare coins for historical or collector interest, VaultUS Gold strives to provide a broad selection of options to cater to the requirements of its clients.

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How to Invest in VaultUS Gold IRA?Step-by-step guide for investing in VaultUS Gold IRA

To invest in a precious metals IRA through VaultUS Gold are the general steps:

  1. Open a Self-Directed IRA

    Select an IRA company that handles opening precious metals IRA accounts and fill out an application. You can work with VaultUS Gold to recommend an IRA company and provide the necessary paperwork. However, I don’t recommend doing so.

  2. Fund Your IRA

    Once you have selected an IRA company, you can move your funds into your new IRA account. You can work with the IRA company representative to transfer or rollover funds into the new account.

  3. Select a Precious Metals Dealer

    One of the forms you need to fill out along the way is typically called a Buy Direction Letter. This is where you list the precious metals dealer you have selected, such as VaultUS Gold.

  4. Decide Which Precious Metals to Purchase

    You can choose to invest in gold, silver, platinum, or palladium for your IRA. There are some restrictions regarding fineness requirements and allowable coin types, so it’s essential to get guidance from VaultUS Gold in this area.

  5. Place Your Order

    Once the funds are available in your IRA account, you can call them to place your order for the desired precious metals.

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However, I don’t recommend opening an IRA with them. Why? Because there are plenty of better options available for you.

Opening a precious metals IRA is a significant decision. That’s why I suggest checking out our top gold IRA providers list. You can find your state’s best precious metals dealer and choose accordingly.

Also, the list will help you understand what the industry best has to offer and what you might miss out on.

You can get a free guide on gold IRAs below. It will help you understand the process.


VaultUS Gold Fees and Charges: Do they overcharge?What are their fees? Do they have hidden fees?

Investing in precious metals through an IRA requires strict storage compliance. VaultUS Gold offers a unique fee structure: an initial $250 charge for the first year, followed by an annual fee of $200, with up to five years of free storage and maintenance, determined by the account’s size.

During our conversation with their representative, we received assurances that any prospective client would receive a comprehensive breakdown of all associated costs and fees in a written proposal before making any commitments. This commitment to transparency ensures that clients fully understand the financial aspects of their investment.

Furthermore, VaultUS Gold’s pricing strategy sets it apart in the industry. Unlike many companies whose compensation structures involve commissions, VaultUS Gold’s team operates without such incentives. As a result, the markups on precious metals are kept to a minimum, with the company’s primary objective being to charge a “fair price” for the services rendered, rather than maximizing profits.

It’s essential to bear in mind that the value of gold experiences daily fluctuations in the market. Whether you are acquiring gold for physical possession or as part of your IRA, it is prudent to inquire about the premium.

This premium represents the additional amount that gold companies charge over and above the spot price of the precious metal, and understanding it is crucial to making informed investment decisions.

VaultUS Gold’s commitment to transparency and fair pricing aligns with the best practices for navigating this dynamic market.

Companies like Augusta charge ZERO fees for up to 10 years, allowing you to choose your gold & silver. VaultUS Gold on the other hand provides fewer options.

>>>Get in touch with the #1 rated gold IRA company of 2023<<<

Social Media Presence of VaultUS Gold:Twitter, Facebook, & Instagram

Their Instagram Handle:

The company has an account on Instagram. They have 33 followers and are following 10 accounts. A total of 86 posts have been posted to date. In December 2022, VaultUS Gold created an account on Instagram.

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Their Facebook Page:

VaultUS Gold has only one follower with only one like on its Facebook account. On Facebook, the company has no star ratings with no reviews.

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Their YouTube account:

VaultUS Gold has an account on YouTube. They have only 3 subscribers. The business has posted 8 videos to date with 148 views. The company started its YouTube account on 23 December 2022.

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Their LinkedIn Profile:

According to its LinkedIn profile, VaultUS Gold has 2-10 employees, but the company doesn’t have any followers or employee profiles on this platform.

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VaultUS Gold Reviews and Complaints: BBB, Trustpilot, SitejabberRead all the VaultUS Gold reviews & complaints

Better Business Bureau (BBB):

On the Better Business Bureau website, VaultUS Gold has 5 stars out of 5-star ratings. A total of 31 customers have been reviewed on BBB. They have been in the industry for 2 years. No complaints have been filed and closed against the company. The business has an A rating on BBB. This business is also accredited by BBB.

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On Trustpilot, VaultUS Gold has 4.6 stars out of 5-star ratings based on 18 customer reviews. Due to these reviews, they are in an Excellent state. Mostly, all the reviews are positive. The customer praised their services and products. In contrast, there are some complaints too regarding products and their shipping.

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Google Reviews:

On Google, VaultUS Gold again has 5 stars out of 5-star ratings based on various customer reviews. There are 11 customer reviews on Google, and all of them are positive. Customers praise the company’s excellent customer service, professionalism, and expertise.

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Business Consumer Alliance (BCA):

According to Business Consumer Alliance (BCA), VaultUS Gold has an A rating as a customer. The business has received 5-star ratings from 16 customers and is a proud member of BCA since October 19, 2022. As of now, 619 people have inquired about the company on BCA.

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Some Reviews From Online Rating Websites:

#1. A customer, who was new to the gold-buying experience, shared their perspective on VaultUS Gold. They explained that despite conducting extensive research on various gold companies, their discovery of VaultUS Gold was a fortuitous one. The customer expressed immense gratitude for their experience, highlighting the company’s exceptional professionalism and deep knowledge.

According to this customer, VaultUS Gold provided comprehensive guidance throughout every step of the gold-buying process and ultimately offered them the most favorable deal. As a result, they have become a loyal, long-term customer of VaultUS Gold.

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#2. Kristin expressed her satisfaction with the exceptional customer service provided by VaultUS Gold. According to her, the entire team contributed to making the experience smooth and enjoyable. She enthusiastically recommends VaultUS Gold to anyone considering gold investments within their IRA or 401k, highlighting their comprehensive support throughout the process and their willingness to answer all inquiries without applying any pressure.

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#3. Marylin, a first-time customer, expressed her high level of satisfaction with her purchase experience. She commended Dereck Pachecho for his professionalism and detailed guidance throughout the process. Dereck not only answered her questions but also ensured the successful delivery of her order. Marylin enthusiastically recommends VaultUS Gold based on her positive experience.

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#4. Sara Sadraie had a remarkable experience with this company. She lauds their superb communication and particularly appreciates the representative who devoted ample time to understanding her requirements. Sara found the feedback and guidance to be exceptionally personalized, sincere, and aligned with her best interests. This level of trust and security led her to make a confident purchase, with the added assurance that the company prioritized her financial well-being.

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Our top companies have a lean background and aren’t involved in any major legal disputes. You can check out the list here.

Is VaultUS Gold Legit? Should You Invest With Them?Is VaultUS Gold a scam or legit? Are they worth it?

No, I don’t think you should invest with them.


  • BBB-accredited business
  • Offer gold IRA services
  • Strong online presence


  • Lack of transparency regarding the management
  • Relatively inexperienced
  • Limited customer reviews

I believe there are plenty of better options available for you.

VaultUS Gold is a precious metals dealer that has been in business since 2021. They have an A rating on the Better Business Bureau and Business Consumer Alliance. The company also has BBB accredited. The company also has a 5-star rating on BCA, Google Reviews, and BBB.

VaultUS Gold is known for providing alternative investment recommendations that are low-pressure, personalized, and transparent. Although it is a newer company in the precious metals dealer space, it sets itself apart from competitors with its lower minimum investment requirement, focus on customer service and extensive inventory selection.

Whether or not this company is legitimate is a matter of opinion there was no publicly available information about its founder and other members.

Before you make any final decision, I recommend checking out our top gold IRA providers.

There, you will find out what the industry’s best offers. Also, it will ensure you make an informed decision.

Or, you can check out the best gold dealer in your state below:

Each state has its regulations and rules, so we’ve sorted and found the best Gold IRA company for each state.

Find the best Gold IRA company in your state