US Money Reserve is an Austin-based precious metals dealer.
They have been in this industry since 2001 and provide customers with gold and silver investment options. US Money Reserve opened a new corporate office in Scottsdale, Arizona in August 2022.
Their product catalogue includes both collectable and bullion items. The organisation has prioritised client education and offers a comprehensive video library, blog, charts, and much more.
Gold and silver investments are a tried-and-true technique of wealth preservation.
US Money Reserve allows investors to diversify their holdings by purchasing physical precious metals.
Transparency is Important
However, like with any huge company, some consumer complaints are unavoidable, especially given the complexities and delicate nature of precious metals transactions.
In this article, we look at US Money Reserve Complaints as well as some other facts that investors should be aware of.
For a detailed review, I’d suggest checking out: US Money Reserve Reviews
US Money Reserve Complaints
US Money Reserve has received many customer complaints on Better Business Bureau website.
Below are some US Money Reserve Complaints –
- Unethical Practices in Gold Transaction
Around July 1, 2022, someone persuaded the 87-year-old mother to purchase $60,000 worth of gold. However, upon unboxing, they discovered that the coins received did not match the ones she had paid for, and the actual melt value of the gold was significantly lower than the perceived $60,000.
Upon further investigation of her bank account online, the child noticed that the company, USMR, had charged her mother double the amount, resulting in an approximate total of ******* for around $28,000 worth of melt-value gold. Additionally, during the transaction, the company representative appeared to inquire about the presence of anyone else at home, raising suspicions about their intentions.
As a result of this situation, the transaction desires to return the coins as per the company’s policy, which allows for a full refund of $**********.
- Disputing a Misleading Gold Coin Purchase:
On or around July 7th, the individual contacted US MONEY RESERVE to inquire about their gold coins. During the conversation, they spoke to a representative named *********************** who persuaded them to place an order for one coin, amounting to $4528. However, on July 11, the individual had a change of heart and decided to cancel the pending sale.
Upon calling the company to cancel, they encountered some difficulties. The representative on the phone initially tried to dissuade them from cancelling, but eventually stated that they needed to check with a person named ***** and assured them that they would call back promptly. Unfortunately, they never received a callback. Subsequent attempts to reach the company led to them being directed to a voicemail box or receiving only recorded messages.
Now, they are actively seeking assistance to cancel the order and ensure the removal of the charge from their credit card
- Frustration and Delay
The individual had an unfortunate experience with a certain company that exaggerated the value of a product they purchased. Upon realizing the misrepresentation, the individual contacted the company, which assured them of a refund. The company stated that the refund process would take approximately 7 to 10 business days.
However, as of the given date, the individual has not received the refund. Additionally, they are facing difficulties in tracking the refund status. As there appears to be no available means to monitor its progress.
The delay in receiving the promised refund has left the individual frustrated and concerned. They are seeking a resolution and clarity from the company regarding the refund status and the reasons behind the delay.
US Money Reserve Complaints: Conclusion
Like any big business, US Money Reserve has received its fair share of criticism. But it’s important to consider these issues in a broader context.
A different story emerges when you take into account the company’s overall rankings, reputation, and longevity. In the precious metals industry—one of a business dedicated to its users’ satisfaction.
Like with any investing decision, it’s critical to do extensive research, weigh your options carefully, and take into account your own financial situation.
The US Money Reserve may prove to be a trustworthy ally on your financial path, whether you’re thinking about a precious metals IRA or other kinds of precious metal investments.
Investing in precious metals can seem difficult. To help you find the best precious metals provider, we have created our top gold IRA companies list.
You can check it out to see what the industry’s best has to offer.
On the other hand, you can also check out the top provider of your state below: